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About the Role

Join eBay’s Global Planning & Operations team as the Strategic Operations & Communications Lead for a 14-month parental cover. This hybrid role, based in London (UK), Berlin (Germany), or the US East Coast, will focus on shaping organizational strategy, strengthening internal communications, and improving operational excellence across Global Marketing. You will work closely with cross-functional partners and senior leaders to enhance planning processes, support organizational change, and identify opportunities to integrate AI-enabled tools.

Responsibilities

Refine team operating rhythms and improve ways of working across the Global Marketing organisation.
Lead the monthly Global Marketing Monthly (GMM) meeting and support the eBay-wide Monthly Business Review (MBR) process.
Contribute to the annual planning cycle by improving planning approaches and ensuring clear communication of organisational priorities.
Identify and implement AI-enabled tools and smarter workflows to improve operational efficiency and enhance the employee experience.
Develop and deliver clear, consistent internal communications that help employees understand business priorities and support leaders through organisational change.
Partner on culture, wellbeing, recognition, and belonging initiatives, including coordinating the Connection Initiative program and creating communication toolkits that strengthen employee engagement.

Requirements

Strong critical thinking and storytelling skills, with the ability to connect operational activities to broader organisational goals.
Experience improving operational processes by identifying inefficiencies and implementing effective, scalable ways of working.
A proactive approach to AI and emerging technologies, with experience applying AI-enabled tools or workflows to improve team effectiveness.
Experience designing and delivering scalable culture, recognition, or employee engagement programs.
Change management experience, with the ability to develop communications that build understanding and support adoption of new processes and tools.
Strong collaboration and influencing skills, with experience partnering with senior leaders and cross-functional stakeholders.

Skills

Critical thinking
Storytelling
Operational process improvement
AI-enabled tools
Workflow optimization
Program design and delivery (culture, recognition, employee engagement)
Change management
Communication
Collaboration
Influencing

Location

London (UK)
Berlin (Germany)
US East Coast

Work Type

Hybrid

Experience Level

14-month parental cover

About the Company

eBay is a global ecommerce leader that empowers millions of buyers and sellers in more than 190 markets.
We are committed to pushing boundaries and reinventing the future of ecommerce for enthusiasts.
Our values include customer focus, authenticity, welcoming bold ideas, and embracing diversity.
We are dedicated to sustaining the future of our customers, our company, and our planet.
We aim to connect people, build communities, and create economic opportunity for all.

Equal Opportunity

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
We provide accommodation for individuals with needs requiring accommodation.
We are committed to ensuring digital accessibility for people with disabilities.