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About the Role
As a Solutions Engineer, you are the technical specialist supporting the New Business and Account Management teams. Your goal is to help customers understand the practical value of Trustpilot’s platform. You bridge the gap between technical features and customer requirements to drive consistent commercial results.
Responsibilities
- Support Account Executives in uncovering customer needs and existing system environments.
- Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI.
- Configure and present standard solutions that address specific customer pain points and business goals.
- Manage pilot programs to validate functional requirements and technical impact before signing.
- Act as a trusted advisor throughout the sales cycle — answering technical questions and resolving blockers.
- Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover.
- Maintain accurate documentation for proposed solutions and integration requirements.
- Capture recurring customer feedback and insights to inform product.
Requirements
- Proven experience in a technical customer-facing role, such as Sales Engineering, Technical Support, or Implementation.
- Strong ability to explain technical features in a way that non-technical stakeholders can easily understand.
- Ability to manage technical tasks across several active sales opportunities at once.
- Comfortable working in a fast-paced environment alongside Sales and Customer Success colleagues.
Skills
- Web technologies
- APIs
- JavaScript
- Standard SaaS integration methods
Location
- Denver
Work Type
- Onsite
Salary/Compensations
- $79,900-$93,000 gross per year
Benefits
- Competitive commission structure
- 20 vacation days
- 2 personal days
- 10 paid holidays
- 2 paid volunteering days
- Learning and development opportunities
- Full health insurance
- 401k matching contributions dollar-for-dollar up to 4% of base salary
- Discounted club membership at Life Time Fitness
- 24/7 Employee Assistance Plan
- Full access to Headspace
- Friendly, open office with rooftop deck
- Free breakfast and lunch on Wednesdays and Thursdays
- Additional treats and events
About the Company
- Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews.
- Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to grow and improve.
- Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing.
- We have more than 1000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
- We’re driven by connection. It’s at the heart of what we do.
- Our culture keeps things fresh –– it’s built on the relationships we create.
- We talk, we laugh, we collaborate and we respect each other.
- We work across borders and cultures to be the universal symbol of trust in an ever-changing world.
- With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
- Our purpose to help people and businesses help each other is a tall order, but we keep it real.
- We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.
- A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of.
- If you’re ready to grow, let’s go.
Equal Opportunity
- Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected.
- Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.
- Together, we are the heart of trust.
- Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected.
- Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
- If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (talent.acquisition@trustpilot.com) quoting the role you wish to apply for.