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About the Role

We're looking for a culture-obsessed Social Community Manager to make eBay a brand people want to engage with, talk about, and champion. You'll combine best-in-class community management with proactive social storytelling, ensuring eBay has an active, engaging presence across its organic social channels.

Responsibilities

Be the voice of eBay across organic social channels—present, authentic, and human.
Monitor conversations, mentions, and audience sentiment across social platforms.
Write timely, engaging responses that build relationships and foster community.
Proactively engage with creators, sellers, communities, and relevant third parties.
Identify opportunities to spark conversation and increase community participation.
Schedule/Publish approved organic content across eBay UK and eBay Live UK social channels.
Develop reactive social content in response to cultural moments, PR activity, breaking news, and trending conversations.
Track emerging trends, audience conversations, and community sentiment.
Identify reactive opportunities, creator partnerships, and user-generated content opportunities.
Bring social trends, platform updates, and cultural insights into regular team planning and newsroom sessions.
Produce regular community and sentiment reporting with actionable recommendations.
Moderate community conversations in line with agreed guidelines.
Remove spam, bot activity, and harmful content.
Escalate reputational risks, sensitive conversations, and customer issues where appropriate.
Maintain eBay's tone of voice and brand standards across every interaction.
Work closely with Social, PR, Customer Service, and agency partners to ensure consistent messaging and appropriate escalations.
Build strong relationships with internal stakeholders to identify opportunities for social-first storytelling.
Contribute ideas that improve creative development, community engagement, and social performance.

Requirements

Experience managing social communities for a major brand or agency.
Hands-on experience across Instagram, TikTok, YouTube, Facebook, Pinterest, Reddit, and emerging platforms.
Experience creating platform-native social content, particularly in TikTok.
Experience using social publishing, listening, and community management tools.
Excellent judgement when managing sensitive conversations and protecting brand reputation.
Strong analytical skills with the ability to translate community conversations into actionable insights.
Excellent communication and stakeholder management skills.
Strong organisation with the ability to manage multiple priorities and respond quickly to emerging opportunities.
A collaborative mindset with a proactive, creative approach to problem solving.
Passion for social media, culture, and creating engaging customer experiences.

Skills

Exceptional copywriting skills and the ability to adapt tone of voice across channels.
Strong understanding of internet culture, trends, memes, creators, and online communities.

Location

Hybrid

Work Type

Fixed term contract
Hybrid
Full-time

Experience Level

Mid-level

Benefits

Flexible hybrid working policy (3 days in office)
Early Finish Fridays
26 days paid holiday, plus UK Bank Holidays
Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders
Company Pension Scheme
Access to a Private Medical Insurance or Cash Plan scheme
Season Ticket Loan
Cycle to Work Scheme
EV Car Scheme
Enhanced family-friendly policies
Workplace Nursery Scheme
DEPT® Allowance for professional development or personal wellbeing
Social and Cultural Events
Learning and Development opportunities
Buddy Program

About the Company

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.
We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.
At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
A Certified BCorp Agency and is multi-award winning “Agency of the Year”.
Awesome clients. Whether big or small, local or global, at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects.

Equal Opportunity

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.