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About the Role

As an Inside Sales Representative at Power-Flo Technologies, you will play a key role in building lasting customer relationships and driving business growth. You will work closely with customers, outside sales, vendors, and internal teams to deliver responsive, reliable service, becoming a trusted point of contact while developing strong product knowledge. In this role, you will support an existing customer base while actively identifying new opportunities, making a direct impact on customer satisfaction and the success of the business.

Responsibilities

• Determine customer requirements to recommend specific products, solutions, or services
• Introduce new products to existing customers
• Retain existing customers by building rapport and providing unmatched customer service
• Receive and process orders from customers utilizing our ERP system
• Maintain proper records of all transactions (sales orders, cancellations, returns, credits, warranties, complaints) and perform follow-up activity
• Provide timely solutions to customer queries
• Prepare and follow up on customer quotations
• Maintain liaison with other departments for order completion and timely shipment
• Work with vendors as necessary to gather information regarding pricing and availability
• Correspond with customers via e-mail and telephone
• Provide back up support to team members as required
• Manage pricing and margins in conjunction with outside sales to maximize profitability
• Attend training to obtain relevant knowledge regarding existing and new product lines
• Vigorously seek prospective new accounts employing standard sales methods
• Load and maintain Rebates in ERP system as well as contact vendors for special pricing or renewal of expired Special Price Agreements and Rebates

Requirements

• Overall knowledge and understanding of Controls, VFDs, PLCs, and motors
• Must be able to handle a high call volume environment
• Exceptional interpersonal and customer service skills
• Ability to work well both independently and in a team setting
• Excellent written and verbal communication skills
• Problem solving and reconciliation skills necessary
• Must be committed to learn our business and all the product lines and to keep up to date as well
• Ability to remain professional and focused with customers on the phone and successfully conclude the call despite any challenges presented by the customer
• Must be a Self-motivated and sales driven individual
• Experienced being responsible for maintaining and exceeding quota’s/sales goals
• Must be able to learn our Windows based and our text command-based ERP System
• Valid and clean driver's license
• Ability to sit for prolonged periods of time
• Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time

Skills

• ERP System (Epicor Solar Eclipse)
• Sales methods
• Customer service
• Interpersonal skills
• Written communication
• Verbal communication
• Problem solving
• Reconciliation

Location

• On-site

Work Type

• Full-time
• On-site

Experience Level

• Depending on direct experience with products/industry

Salary/Compensations

• $18.00 - $30.00/hour

Benefits

• Health insurance (medical, dental, vision)
• EAP
• PTO program and paid holidays
• 401K
• Company provided life insurance (after 1 year of employment)
• ESOP (Employee Stock Ownership Plan)

About the Company

• At Power-Flo Technologies, you’ll be part of a team that supports the electrical, industrial, mechanical, and automation industries with trusted products and real-world solutions.
• What sets us apart is our people-first, collaborative culture—where technical expertise and teamwork come together to meet the unique needs of our customers.
• Power-Flo Technologies is a unique family of companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan, New England, and Upstate New York areas.

Equal Opportunity

• We are an equal opportunity employer.
• Applicants must be authorized to work for ANY employer in the US.
• We are unable to sponsor or take over sponsorship of employment Visa.
• Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States.