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About the Role

A hands-on building role, working with our CD team to build and ship working AI agents into a live operation, watch them fail, and fix them. Five projects are scoped and waiting; a sixth depends on what you spot once you're in.

Responsibilities

• Automate quality scoring against our framework, moving from a small manual sample to coverage a manager can act on.
• Build a self-improving forecasting agent for steady-state trading and peaks like Valentine's Day and Christmas.
• Automate agent-level and functional reporting, including a “manager bot” for plain-language performance insight.
• Close the loop between forecast and schedule in our WFM platform, catching drift early.
• Stress-test our AI chatbot with real scenarios, pre-launch and as ongoing QA.

Requirements

• Experience building and shipping AI agents that ran in production, broke, and were fixed (not prototypes or clever prompts).
• Ability to set own direction and spot when something's off course.
• Ability to explain what an agent can and can't do to non-technical teams.
• Confidence in partnering across the business.
• Ability to build a forecast honestly and lean on data to know when a model's just fitting noise.
• Hands-on experience with automation/low-code platforms (Gumloop, Claude, n8n, Make, Zapier, Retool).
• Experience with a platform like Zendesk is ideal.
• Apply even if you don't check every box; we hire for potential and diverse perspectives.

Skills

• AI agents
• Quality assurance
• Forecasting
• Reporting
• Workforce management
• Automation platforms
• Low-code platforms
• Gumloop
• Claude
• n8n
• Make
• Zapier
• Retool
• Zendesk

Location

• United Kingdom
• Netherlands
• Germany

Work Type

• 12-month fixed term
• Full-time
• Flexible working
• Work from abroad

Benefits

• 25 days holiday
• Your birthday off
• Flexible bank holidays
• Paid volunteering day
• Investment in your growth
• AI tools
• Product discounts
• ClassPass credits

About the Company

• Customer Delight is the customer service team for Bloom & Wild Group with around 30 people looking after customers for Bloom & Wild (UK) and bloomon (NL, BE, DE), alongside an outsourced partner and a growing AI chatbot.
• Flowers and gifting is emotional so when something goes wrong with an order or someone has a query, it is rarely just about the flowers.