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About the Role
Fleet, Fuel & Mobility is a key strategic focus for Enfuce. This role involves growing and strengthening customer relationships within this sector, managing a portfolio of high-value and complex customers. The position is highly commercial, focusing on strategic account planning, identifying expansion opportunities, and driving measurable growth for both the customer and Enfuce. You will also serve as a liaison between customers and internal teams, contributing to team best practices and supporting colleagues.
Responsibilities
- Develop trusted, long-term relationships with key customers, aligning their strategic objectives with Enfuce's solutions.
- Own strategic account plans focused on customer value, retention, revenue growth and long-term partnership development.
- Act as the lead commercial advisor and primary contact for senior and executive customer stakeholders.
- Identify and execute upsell, cross-sell and solution adoption opportunities across your portfolio.
- Lead quarterly and executive business reviews, aligning stakeholders around KPIs, ROI, progress and future opportunities.
- Monitor customer health signals and use data to proactively identify opportunities and mitigate account risk.
- Work closely with Sales, Solution Consulting, Product, Delivery, Finance and our Fleet, Fuel & Mobility leadership to deliver strong customer outcomes.
- Develop a deep understanding of how payments operate across fleet, fuel and mobility businesses and position Enfuce's capabilities effectively in strategic customer conversations.
- Represent the voice of the customer internally, helping shape product and service improvements.
- Navigate customer escalations and coordinate internal teams towards clear and commercially appropriate outcomes.
- Contribute to the continued development of Enfuce's Customer Success function, processes and ways of working.
- Support and mentor colleagues, sharing best practices around strategic account management and customer growth.
Requirements
- Eight or more years of experience in Customer Success, Key Account Management or another senior client-facing role within payments, fintech, financial services, fleet, fuel or mobility.
- Strong experience working either directly within the fleet, fuel or mobility ecosystem or serving customers operating within these sectors.
- Good understanding of how payments fit into the Fleet, Fuel & Mobility value chain, including players such as fuel retailers, fleet card providers, EV charging operators, mobility platforms and leasing companies.
- Proven success managing and growing high-value, complex enterprise accounts involving multiple stakeholders and business units.
- A strong commercial mindset with demonstrable experience generating revenue through upselling, cross-selling, expansion and strategic account development.
- Confidence working with C-level and senior stakeholders in complex enterprise environments.
- Strong understanding of regulated financial services environments and exposure to BaaS, embedded finance, card issuing or issuer processing.
- Ability to combine strategic account planning with hands-on execution.
- Strong communication, planning and prioritisation skills.
- Experience leading cross-functional collaboration across teams such as Sales, Product, Legal, Finance and Technical Delivery.
- A genuine customer advocacy mindset combined with strong commercial judgement.
- Fluent English.
- Additional European languages are highly desirable.
- Experience with card issuing or processing within Fleet, Fuel & Mobility would be advantageous.
- Experience across EV charging, CPOs, eMSPs, fleet management, loyalty or payments within other retail environments would also be valuable.
Skills
- Customer Success
- Key Account Management
- Payments
- Fintech
- Financial Services
- Fleet Management
- Fuel Management
- Mobility Platforms
- Strategic Account Planning
- Revenue Growth
- Upselling
- Cross-selling
- C-level Engagement
- BaaS
- Embedded Finance
- Card Issuing
- Issuer Processing
- Communication
- Planning
- Prioritisation
- Cross-functional Collaboration
- Commercial Judgement
- English Fluency
Location
- Remote
Work Type
- Remote
- Hybrid
Experience Level
- Senior
- Eight or more years of experience
Benefits
- High autonomy & ownership
- Top-tier talent
- Unlimited growth potential
- Flexible, remote work (up to 30 days)
- Supportive culture
- Comprehensive benefits package
- Fair pay
- Employee stock option program
- Flexible Paid Time Off (up to 5 weeks annual vacation)
- Paid family leave
- Team activity budget
- Company-wide event
- Individual Learning Budget
- Healthcare
- Mobile Phone
- Pension
- Lunch
- Wellbeing benefits
- Insurance benefits
About the Company
- Enfuce is a company focused on the Fleet, Fuel & Mobility sector.
- They foster innovation and provide opportunities for growth.