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About the Role

Lead the front desk team in providing a warm, professional, and seamless welcome to all members, guests, and visitors. Set the tone for exceptional service and ensure reception operations run smoothly and efficiently.

Responsibilities

• Supervise and support the reception team in delivering consistent, high-quality service.
• Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees.
• Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet.
• Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set.
• Prepare daily reports and handovers for management, identifying any service or operational issues.
• Build relationships with members and guests and communicate and red flags and positive feedback to management.
• Train and onboard new reception team members, and conduct regular refresher sessions.
• Monitor reception systems, bookings, membership database, and ensure data accuracy and compliance.
• Oversee shift rotas, task delegation, and team communication to maintain full coverage and efficiency.

Requirements

• Up to 2 years’ experience in a busy high-profile venue.
• Experience in luxury hospitality or private members clubs.
• 2–4 years in a receptionist or front-of-house role within a premium hospitality environment.
• Previous supervisory or leadership experience preferred.
• Calm under pressure and adept at resolving issues with a guest-first mindset.

Skills

• Proficient in reservation systems (e.g., Opera, Open Table, or equivalent).

Experience Level

• 2-4 years

Salary/Compensations

• £17.50—£17.50 GBP

Benefits

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (Option to add up to 2 additional dependents)
• Dental Plan (option to add up to additional 2 dependents)
• Birthday Day Off after 1 years continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

About the Company

• Soho House offers competitive compensation packages that feature global benefits and perks.
• Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.