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About the Role

The Corporate Receptionist will be permanently based on the reception desk, covering the front of house function and additional reception areas within the client building. As a Receptionist, you represent St James and its clients, holding ownership and accountability for the reception area and its environment.

Responsibilities

• Take full ownership of the reception and all associated areas.
• Ensure reception areas are kept in impeccable order at all times, liaising with relevant departments.
• Collate and deliver accurate reports on information as requested.
• Review existing standards and procedures, implementing new best practices for Front of House Services.
• Proactively solve problems and recommend improvements.
• Produce, manage, and operate the reception rota, arranging cover for absences.
• Manage and promote the implementation of software system changes and upgrades.
• Lead the team to create positive, memorable experiences by exceeding expectations.
• Develop and implement the customer experience strategy with key stakeholders.
• Create, implement, and maintain events based on client requirements and St James values.
• Pre-plan and execute the organization of events, pop-ups, and ESG initiatives.
• Ensure the team functions to professional standards, providing a high level of customer focus.
• Ensure the team is correctly attired and projects a professional image.
• Maintain the visitor electronic pass system and client-facing areas, including fault reporting.
• Attend and take minutes at management meetings when required.
• Participate in interviewing potential team members.
• Meet and greet all guests and visitors, ensuring exceptional service.
• Assist guests, visitors, occupiers, and clients with queries, comments, and suggestions professionally.
• Receive and answer calls promptly and efficiently, transferring calls as appropriate.
• Manage difficult or distressed callers calmly and professionally.
• Report accidents or incidents where appropriate.
• Perform administrative duties including word processing, photocopying, ordering stationery, post, couriers, and facilities management tasks.
• Lead, manage, and develop the FOH team.
• Conduct annual appraisals and performance management for the FOH team.
• Conduct Return to Work interviews for team absences.
• Identify training needs and assist in the skills development of the FOH team.
• Maintain good working relationships with colleagues.
• Adhere to St James policies, procedures, and code of conduct.
• Be conversant with emergency procedures related to Health & Safety.
• Ensure compliance with all current statutory legislation regarding health and safety and the environment.
• Perform any other duties deemed necessary to support the client, customer, colleagues, and St James.

Requirements

• Previous experience in front of house reception services.
• Proven working knowledge of customer service experience.
• Previous experience is essential in a similar corporate background.
• Excellent command of the English language, both verbal and written.
• Working knowledge of IT with experience of using Microsoft Office.

Skills

• Good interpersonal skills.
• Flexibility to work with a range of styles and personalities and according to business demands.
• Collaborative approach.
• Excellent customer service skills.
• Strong efficiency and motivation.
• Excellent organisational skills.
• Excellent punctuality.
• Outgoing and “can do “attitude.
• Innovation and creativity.
• Tact and diplomacy.
• Proactive and helpful.

About the Company

• St James