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About the Role

The Product Specialist will maintain a deep understanding of their assigned product category, engage with customers by offering expert guidance and styling advice, and support colleagues through training and upskilling to enhance sales performance.

Responsibilities

• Serve as the go-to expert for your assigned product category, offering personalized and specialized styling advice to customers.
• Offer tailored shopping experiences, addressing individual customer needs and preferences.
• Guide customers with product combinations and styling recommendations.
• Assist in training new Sales Associates by sharing in-depth product knowledge, styling tips, and customer service techniques.
• Drive sales within your product category by meeting and exceeding individual and department sales targets.
• Develop and maintain an in-depth understanding of your product category, including fabrics, fits, styles, and care instructions.
• Stay updated on new arrivals, online availability, trends, and industry developments.
• Leverage sales tools to enhance customer service and optimize sales opportunities.
• Share awareness of best sellers with the team.
• Assist with maintaining stock levels for your product category.
• Provide feedback to management about stock availability, customer preferences, and product opportunities.
• Ensure your product category is well-organized and visually appealing.
• Accurately manage stock replenishment to ensure product availability, size integrity, and visual appeal.
• Work closely with the sales team to ensure the store delivers an exceptional customer experience and achieves sales targets.
• Actively share your product expertise with team members.
• Lead by example in maintaining the brand's luxury image and service standards.
• Provide mentorship and guidance to junior associates, taking on a role in training and helping colleagues.

Requirements

• Proven experience in retail sales or a similar customer-facing role, preferably in a luxury environment.
• Deep knowledge and expertise in the assigned product category.
• Exceptional customer service skills, with the ability to provide personalized styling advice and build strong customer relationships.
• Strong communication skills and the ability to share product knowledge with colleagues and customers effectively.
• Goal-oriented, with a proven track record of achieving and exceeding sales targets.
• Ability to work in a fast-paced, dynamic environment while maintaining the brand’s luxury standards.
• Prior experience with sales tools and inventory management systems is a plus.

Skills

• Product Expertise
• Customer Engagement
• Styling Advice
• Training Support
• Sales Achievement
• Product Mastery
• Continuous Learning
• Sales Tools Utilization
• Inventory Management
• Store Merchandising
• Stock Replenishment
• Teamwork
• Knowledge Sharing
• Brand Ambassadorship
• Leadership Qualities

About the Company

• At Calvin Klein, we believe in fostering an inclusive and collaborative culture by celebrating different perspectives, backgrounds and beliefs to truly connect with our associates and consumers.
• We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.
• Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan.
• One of PVH’s greatest strengths is our people.
• Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.

Equal Opportunity

• PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.
• In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.