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About the Role

The Night Concierge will focus on delivering exceptional day-to-day services to residents and guests of Triptych Residential, excelling in concierge services, amenity operations, security, and housekeeping to ensure seamless integration and a consistent vision. They will direct, coordinate, and plan essential central services, build resident loyalty through proactive communication, and manage expectations.

Responsibilities

• Greet residents and guests upon arrival
• Manage all calls and emails to the concierge desk
• Manage all residential deliveries
• Assist with ad-hoc resident requests such as transportation, restaurant, and dry-cleaning bookings
• Refer significant lifestyle requests to the Front of House Manager and Duty Managers
• Assist the Duty Manager with monitoring the residents’ app and processing queries and amenity bookings
• Undertake regular patrols to promote Health & Safety compliance, cleanliness, and scheme presentation
• Motivate colleagues to strive for and achieve success
• Take personal responsibility for understanding and implementing Health and Safety policies and practices
• Develop strong relationships with Residents and Visitors
• Multi-task without a loss in efficiency or composure
• Assist with implementation of SOP manuals, policies, and procedures
• Maintain the security of the building by being alert to suspicious activity
• Communicate to colleagues and residents in an efficient and accurate manner
• Carry out regular building patrols reporting issues to company standard
• Efficiently book amenities as requests are received
• Meet and greet all visitors and residents
• Maintain the secure keeping of resident and estate keys
• Monitor CCTV and access control
• Act as an ambassador for the development

Requirements

• Previous hospitality experience as a Concierge within London super-prime, residential schemes or 4/5-star hotels
• Well presented
• Excellent communication and customer service skills
• High standard of written and spoken English
• Ability to work independently as well as part of the team
• Service driven, understand the importance of going the ‘extra mile’ and having a can-do attitude
• Good knowledge of Central London and surrounding local area
• Assertive with a good level of attention to detail
• Basic knowledge of Health and safety
• Good level of IT skills, including Microsoft Office, Access control, Residents APP and CCTV

Skills

• Concierge services
• Amenity operations
• Security
• Housekeeping
• Customer service
• Communication
• Health & Safety compliance
• IT skills
• Microsoft Office
• Access control systems
• Residents APP
• CCTV monitoring

Location

• London

Work Type

• 4 nights on 4 nights off
• 19:00 - 07:00

About the Company

• Rhodium was established to solely focus on the new build super prime residential market in London.
• Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage.
• Part owned by the Monaco Royal Family, Rhodium has a completely unique understanding of the Ultra High Net Worth Individual, how they live and operate within their homes.
• Rhodium has a contracted portfolio of £12bn across forty schemes and is involved with some of London’s most prestigious developments and clients.
• Each scheme we manage has been individually selected to preserve our brand and ensure we only manage developments of the highest calibre.
• Discretion, integrity, and transparency transcends through our entire organisation.
• We truly believe there is no other company that can match our desire and intent to perform at this level.