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About the Role

Radfield Home Care is seeking a Care Compliance Administrator in Bromley to implement strategies for governance of operational processes and care delivery, ensuring CQC standards are met and exceeded through monitoring, policy development, and training.

Responsibilities

• Monitor, embed into policy and communicate all new developments in the care sector and Care Quality Commission (CQC) regulation.
• Support the franchise locations with day to day care and operational queries and issues.
• Ensure the Franchise Agreement and Operating Manual is being adhered to at all times.
• Promote a positive image and protect the good reputation of the Radfield Home Care brand and Radfield Home Care Franchising at all times.
• Conduct compliance reviews with Franchise Partners.
• Understand the regulatory requirements on the business from CQC and support offices to achieve a minimum of a 'good' rating at inspections.
• Support and drive the network towards outstanding CQC ratings.
• Embed audit and evaluation into services to ensure continuous improvement.
• Complete analysis of internal network data, formulate and recommend practices.
• Ensure that the handling of complaints and investigations meets standards.
• Aid the implementation of care software systems into new and established franchise offices.

Requirements

• Experience working in the domiciliary care sector.
• A thorough understanding the policy and regulations that underpin health and social care.
• Ability to form relationships and quickly establish common ground with individuals.
• Ability to communicate effectively at all levels both verbally and in writing.
• Be an enthusiastic ‘people person’ who can motivate and influence others.
• Ability to self-motivate and work in a self-directed way.
• Be professional in manner and appearance.
• Experience using Office software, web-based systems and CRM software (e.g. Access People Planner, Access Care Planning and Access Compliance or equivalent).
• Experience working in the franchise home care marketplace (Desired).
• Experience working in a franchise business (Desired).
• This post is exempt from the Rehabilitation of Offenders Act 1974.
• The role requires contact with vulnerable clients and will be subject to enhanced DBS disclosure and satisfactory references.

Skills

• Compliance background
• Understanding of supporting operational activity within a franchise or care setting
• Self-starter
• Confident
• Motivated
• Ability to influence and persuade key business leaders
• Natural communicator digitally and face-to-face

Location

• Bromley

Work Type

• Full-Time

Education Level

• Health & Social Care level 3 or equivalent QBE

Salary/Compensations

• Competitive

About the Company

• Radfield Home Care specialises in personalised, private care for older people in their own home.
• We’re a national leader in home care innovation and a fast-growing, multi-award winning business.
• Our mission is to make ageing a more enjoyable and rewarding experience for all involved.
• Founded and run by brother and sister, Alex Green and Dr. Hannah MacKechnie and have been a valued members of the local community since 2008.