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About the Role

As a Supervisor at JD Sports, you will play a key role in supporting the smooth running of the shop floor and delivering high service standards. You will lead by example, guide colleagues, and help maintain strong customer service, presentation, and store performance.

Responsibilities

• Deliver excellent JD service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with JD’s brand expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Requirements

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the confidence to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Passion for retail, strong product and trend awareness, and the ability to promote JD Group values.

Skills

• Customer service
• Communication
• Attention to detail
• Retail
• Product awareness
• Trend awareness
• Visual merchandising
• Problem-solving

Location

• Onsite

Work Type

• Full-time

Experience Level

• Supervisor
• Team leader

Benefits

• Incremental Holiday Allowance
• Staff Discount on qualifying purchases across Group retail stores and online
• Exclusive Colleague Bike Discount scheme
• Discounted Gym membership
• Personal development opportunities
• Access to Apprenticeships and accredited qualifications

About the Company

• JD Group has grown into a leading global omni-channel retailer in Sports Fashion, Outdoors, and Gyms.
• Our diverse and dedicated teams operate across a portfolio of renowned retail brands in multiple international markets.
• Listed on the London Stock Exchange since 1996 and a proud member of the FTSE100 since 2019, JD Group continues to expand both in the UK and globally, driven by a commitment to innovation, excellence, and possibility.
• Our vision is to become the world’s most trusted and dynamic omni-channel retailer in the sports and outdoor industry.

Equal Opportunity

• We are proud to be an equal opportunity employer, committed to creating a workplace where every colleague is valued, respected, and empowered.
• We celebrate the diversity of our teams and strive to ensure that all colleagues regardless of background, identity, or lived experience can thrive and contribute meaningfully.