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About the Role
Lifeblood is seeking an experienced, people-focused leader to join our team as a Donor Centre Manager. This role involves shaping and maintaining a positive donor experience, motivating a high-performing team in a clinical environment, and achieving collection targets to secure Australia's blood supply. You will also support your team in enhancing the donor experience.
Responsibilities
- Lead the quality, safety and operational performance of blood donation and blood products.
- Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs).
- Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn.
- Effectively roster employees to meet donor attendance, skill mix and operational requirements.
- Be a great change leader, ensuring you explain the “why” and support your team through change.
- Engage and build strong relationships with internal and external stakeholders, including Marketing and Regional Partnerships, to optimise donor panels and engagement.
Requirements
- Demonstrated experience managing medium-large sized teams in an operationally driven, customer-focused or clinical environment.
- Strong people leadership skills, using human-centric and empathetic management approaches, with the ability to lead through change.
- Motivation to lead and inspire a team to reach shared goals and key performance indicators.
- Operationally strong and disciplined, with the ability to work effectively in a process-driven environment.
- Ability to foster and build strong internal and external stakeholder relationships.
- A passion for coaching people, developing skills within your team and identifying talent.
- Positive in nature, with the ability to empathise with donors and team members.
- Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions.
- Highly committed to safety and quality.
- Clinical experience is an advantage but not essential.
Skills
- People leadership
- Human-centric management
- Empathetic management
- Change leadership
- Stakeholder relationship building
- Coaching
- Talent development
- Excel
- Data analysis
Location
- York St
- Hurstville
Work Type
- Permanent
- Full-Time
Experience Level
- Experienced leader
Salary/Compensations
- $115,000–$140,000 + Super
Benefits
- Salary packaging up to $15,900 for living expenses and $2,650 for meals and entertainment
- 14 weeks paid parental leave
- Ability to purchase additional annual leave
- Discounted private health cover
- Discounted access to 1,430+ gyms & pools
- Employee Assistance Program
About the Company
- Lifeblood's purpose is to provide life-giving donations for life-changing outcomes.
- Lifeblood is an Australian Workplace Equality Index recognised employer.
- Lifeblood is one of Australia’s menopause-friendly organisations.
- Lifeblood celebrates diversity and supports all its people.
Equal Opportunity
- We are proud to be a Circle Back Initiative Employer for 2026 and commit to respond to every applicant.