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About the Role

Johnson Controls is shaping the future of a safe, comfortable, and sustainable world through innovative, integrated solutions for smarter buildings and connected cities. We are seeking an OpenBlue Customer Advisor to partner with customers, drive successful outcomes, and serve as a key consultant throughout the customer lifecycle. This role offers a unique opportunity to work in a start-up environment within a large company, with the potential for growth.

Responsibilities

End-to-end delivery of customer value for OpenBlue solutions
Customer onboarding, including participation in kick-off and milestone calls
Understanding customer personas, end users, use cases, and goals
Training end users on the OpenBlue customer value framework and success metrics
Sharing product training resources and technical support processes
Validating completion of scope as per contract and customer needs
Providing guided product tours after delivery
Becoming a trusted advisor to help customers achieve business outcomes
Monitoring product usage analytics and providing feedback
Establishing regular check-ins and touchpoints with new customers
Reviewing open issues and technical support tickets with customers
Providing initial triage, basic support, and customer training
Monitoring customer health and value delivered, conducting NPS surveys
Participating in Customer Business Reviews (QBRs)
Serving as the voice of the customer and sharing feedback with Product Management and Commercial teams
Ensuring customer success metrics are met
Identifying opportunities to provide additional value
Driving new business growth through customer references

Requirements

Bachelor's degree in engineering, business, or a related field
Minimum 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services
Hands-on experience with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities
Experience delivering user training, product demonstrations, and addressing operational questions
Excellent written and verbal communication skills for working with customers and partners
Strong track record in customer relationship management with enterprise customers
Extremely organized project management skills to manage multiple customers
Demonstrated ability to lead within a matrix organization
Ability to learn new things in a self-directed fashion
Experience driving process improvements to enhance customer satisfaction
Work authorization permitting work in the UK

Skills

Customer relationship management
Project management
Communication (written and verbal)
Training delivery
Product demonstrations
Problem-solving
Process improvement
Self-directed learning

Location

Work Type

Full-time
Hybrid

Experience Level

5+ years

Education Level

Bachelor's degree

About the Company

Johnson Controls is shaping the future to create a world that’s safe, comfortable, and sustainable.
Our global team creates innovative, integrated solutions to make cities more connected and buildings more intelligent.
We are passionate about improving the way the world lives, works, and plays.
The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries.
We offer a highly innovative and promising industry in an international environment.