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About the Role

As an IT Solution Support Engineer, you will be the mastermind behind the seamless operation of our smart IT solutions at airports worldwide, ensuring baggage systems run smoothly, reliably, and efficiently. You will be responsible for the support and lifecycle management of Vanderlande’s High Level Controls (HLC) solutions, focusing on reliable operation and continuous improvement of the software controlling the logistical transport of baggage.

Responsibilities

Ensure the reliable operation, stability, and performance of High Level Controls (HLC) systems deployed at Airports
Analyse and resolve complex HLC-related incidents and system issues
Act as a subject matter expert for HLC, providing advanced troubleshooting and root cause analysis
Support and contribute to the integration of HLC with connected subsystems and external interfaces
Assist in deployments, upgrades, patches, and system changes with minimal operational disruption
Verify and validate system interactions across interconnected platforms
Identify opportunities to enhance system performance, stability, and efficiency
Contribute to data-driven improvements and optimization initiatives
Act as a key point of contact for HLC support across global stakeholders
Collaborate with internal teams (engineering, operations, development) and external partners/customers
Communicate effectively on issues, resolutions, and improvement initiatives across international environments

Requirements

Professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical discipline
Foundational understanding of software development principles and High Level Control (HLC) systems within automated logistics environments
Foundational understanding of IT infrastructure and software development principles
Strong affinity with Industrial Automation and logistic processes, specifically in relation to HLC systems and their interaction with material handling systems
A results-driven professional with a proactive mindset
Strong analytical skills and a constructive, critical approach to solving complex HLC and integration issues
Proactive, pragmatic and hands-on attitude in supporting live operational systems
Strong communication skills with good command of the English language
Willing to travel up to 25% of the time

Skills

Linux commands
Oracle PL/SQL
Oracle Databases
Java code
Python scripting

Location

Worldwide

Work Type

Hybrid
Full-time

Education Level

Professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical discipline

Salary/Compensations

€ 4.900 to € 5.900 gross per month on a full-time basis (40 hours per week), excluding an 8% holiday allowance paid out annually

Benefits

40 vacation days per year
Flexible working hours
€300 Health & Wellbeing budget per year
Commuting and home working allowances
Full reimbursement of travel by public transport
Collective pension scheme
Discount on additional health insurance
Vanderlande Academy: training and development programmes
On-site health centre with gym, physiotherapists, and occupational therapists
Company restaurant and coffee bar with barista

About the Company

As one of the world's leading providers of tailor-made and process-automated solutions, Vanderlande reliably creates the most innovative, effective, and sustainable processes and systems for every individual customer requirement.
With over 11,000 employees globally, we support over airports, parcel service providers such as DHL, UPS, and FedEx and global e-commerce companies like Zalando.