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About the Role
This role will report directly to the CEO and is responsible for the full project-delivery organization. The mandate is to scale fulfillment from roughly 50 monthly projects to hundreds while growing the team from seven project leads to over 20 people by the end of 2026.
Responsibilities
- Oversee a portfolio of concurrent human-data and market-research projects, ensuring resources are allocated efficiently and deadlines are met.
- Run daily operating cadences with project leads and decide where to hire, reallocate resources, or increase focus.
- Design and improve expert workflows to reduce drop-off and increase fulfillment quality.
- Act as a thought partner to clients on complex scopes, expert calibration, and delivery design.
- Use fulfillment, throughput, drop-off, and resource-allocation data to improve operations.
- Grow client accounts through reliable, high-quality delivery.
- Coach and scale a hands-on team while remaining close to execution.
Requirements
- 4+ years of delivery-operations experience overseeing multiple projects with hard deadlines.
- Experience at a Series A-D or comparable early-stage startup; human-data, AI-data, data-vendor, expert-network, or marketplace experience is especially valuable.
- Experience managing at least two direct reports and scaling a delivery team.
- Strong analytical judgment across fulfillment rates, throughput, drop-off, and resource allocation.
- A coach-player mindset and comfort operating in an intense startup environment.
- Visa transfers such as OPT and H-1B transfers may be considered.
Location
- San Francisco, CA
Work Type
- Full-time
- On-site
Salary/Compensations
- $200K-$300K base salary
- $50K-$100K performance bonus
Benefits
- Competitive equity
- $10K-$15K in relocation support
- Housing incentive for candidates who move near the office
- Health, dental, vision
- 401(k) with company match
About the Company
- Fast-growing seed-stage marketplace serving AI data and market-research teams.
- Raised $9M, supports thousands of expert placements each month for more than 25 clients.
- Proven product-market fit across human-data projects and traditional market research.