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About the Role

As an Operations Manager at Indie Campers, you will lead operations across a cluster of depots, ensuring excellence in customer service, fleet availability, and operational efficiency. You will coach and support Operations Supervisors to consistently implement standard operating procedures and hit key performance targets. This is a leadership position with high impact and visibility, reporting directly to the Regional Director.

Responsibilities

Oversee a cluster of depots, ensuring they run efficiently, consistently, and in line with Indie Campers’ standards.
Act as the key link between local teams and central functions, driving performance, customer satisfaction, and operational excellence.
Collaborate with Depot Leaders across multiple locations.
Ensure compliance with SOPs and high standards of customer service.
Monitor KPIs and implement strategies to improve performance.
Collaborate with Central Ops, Finance, and HR teams.

Requirements

7–10 years of experience in hands-on operational roles (rent-a-car, logistics, retail, hospitality).
3–5 years in team leadership roles managing multiple locations or high-volume depots.
Comfortable acting on operational KPI data.
Amenable to commute to and from the Depot: 1553-1555 Botany Rd, Botany NSW 2019, Australia.
Strong communication skills and fluency in English.
A valid driver’s license and willingness to drive campervans.
A hands-on, solution-oriented mindset and the ability to manage teams in dynamic environments.
Availability to work on weekends and holidays as needed.
Interest in our product and willingness to learn the technical details of campervans.
Experience with fleet management and vehicle maintenance is a plus.
Experience with process improvement and digital tracking tools is a bonus.
Experience with training, workforce planning, and team development is a bonus.

Skills

Operational Excellence
Customer Service
Fleet Availability
Operational Efficiency
Team Leadership
Standard Operating Procedures
Key Performance Indicators (KPIs)
Communication Skills
Fleet Management
Vehicle Maintenance
Process Improvement
Digital Tracking Tools
Workforce Planning
Team Development

Location

Botany NSW 2019, Australia

Work Type

Full-time

Experience Level

7-10 years operational experience
3-5 years leadership experience

About the Company

Indie Campers is the go-to campervan Marketplace, dedicated to making road trips accessible to everyone.
We offer a strong booking experience and high-quality road trips at affordable prices through our digital platform.
We have facilitated over one million nights rented and welcomed over 300,000 travelers from 169 countries.
Our offerings include short-term RV rentals, long-term campervan subscriptions, and vehicle sales.
We are a technologically focused company with exciting and demanding challenges.
We are growing our team and seeking motivated individuals to join our journey.