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About the Role

Manage an assigned portfolio of overdue accounts, helping reduce arrears, maximise recoveries and support fair customer outcomes. Engage with customers to understand their circumstances, negotiate suitable payment arrangements, monitor follow-up activity and identify when matters need to be escalated for hardship, dispute, asset risk, mercantile or legal recovery action.

Responsibilities

• Manage an assigned portfolio of overdue accounts
• Reduce arrears
• Maximise recoveries
• Support fair customer outcomes
• Engage with customers to understand their circumstances
• Negotiate suitable payment arrangements
• Monitor follow-up activity
• Identify when matters need to be escalated for hardship, dispute, asset risk, mercantile or legal recovery action

Requirements

• Experience in collections, recoveries, financial services or customer account management
• Strong negotiation, communication and problem-solving skills
• Ability to assess customer circumstances, payment behaviour and account risk
• High attention to detail and accurate account documentation
• Ability to balance customer outcomes with commercial priorities
• A collaborative style and willingness to contribute to a high-performing team
• Experience in asset finance, commercial lending, hardship, mercantile recoveries or legal recoveries will be highly regarded

Skills

• Negotiation
• Communication
• Problem-solving
• Assessment of customer circumstances
• Assessment of payment behaviour
• Assessment of account risk
• Attention to detail
• Accurate account documentation
• Balancing customer outcomes with commercial priorities
• Collaborative style

Work Type

• Hybrid working arrangement

Benefits

• Flexibility
• Tailored support to develop professional interests

About the Company

• Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market.
• Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do.
• Our people make us remarkable.
• We’ve built a culture of empowerment, enabling our people to make decisions that drive our speed, our agility, and our ability to see things from different angles.
• We offer flexibility, giving our people freedom and tailored support to develop their professional interests beyond their immediate roles, leading to more satisfying careers.
• At Angle, different backgrounds, perspectives and life experiences of our people are celebrated.
• Our aim is to create an inclusive workplace where we foster diversity of thought, and every person feels a sense of belonging.