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About the Role

This is a hands-on commercial role where you’ll understand what’s happening across the network, identify opportunities and work with the business to turn insights into action. You’ll have genuine influence over what we offer, how we price and package it, where we innovate and how we drive category performance.

Responsibilities

• Monitor category performance across the national network.
• Identify trends, opportunities and performance gaps and turn insights into actions.
• Partner with Business Development Managers, Commercial Finance Partners and Franchise Partners to drive sales, mix and utilisation.
• Develop and monitor key commercial KPIs, including room and device utilisation.
• Support budget builds and challenge growth assumptions.
• Support pricing and promotional strategy and execution.
• Monitor market and competitor pricing to maintain a competitive offering.
• Identify opportunities to improve packaging, programs and AOV.
• Partner with Marketing to optimise campaigns and promotional performance.
• Identify local and international NPD opportunities.
• Assess opportunities through a commercial lens, including revenue, margin, utilisation and network fit.
• Partner with Education and Network Category Performance on feasibility and rollout.
• Monitor commercial performance post-launch and identify opportunities to optimise.
• Manage day-to-day relationships with key suppliers and Account Managers.
• Coordinate incentives, device rollouts, movements and issues.
• Identify opportunities to improve supplier outcomes and minimise device downtime.

Requirements

• Experience in category management, commercial management, trading, buying, product or a similar role.
• Strong commercial and financial acumen.
• Experience using data and insights to drive sales, margin, utilisation or customer outcomes.
• Strong stakeholder management and influencing skills.
• The ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Confidence operating in ambiguity and applying commercial judgement.
• Experience working cross-functionally with Marketing, Finance, Operations, Procurement or Product.
• Supplier management or negotiation experience would be highly regarded.
• Experience in retail, healthcare, beauty, aesthetics, consumer or a distributed/franchise network would be advantageous.

Skills

• Commercial and financial acumen
• Data and insights utilization
• Stakeholder management
• Influencing skills
• Managing multiple priorities
• Analytical skills
• Problem-solving skills
• Operating in ambiguity
• Commercial judgement
• Cross-functional collaboration
• Supplier management
• Negotiation

About the Company

• Own categories that are central to our growth.
• Influence performance, not just report on it.
• Genuine ownership across pricing, promotions, NPD, suppliers and network performance.
• Opportunity to see work translate directly into commercial results.
• Category Manager role with ownership, pace, variety and real commercial impact.