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About the Role

Goddard Riverside’s Corner House provides permanent supportive housing for adults with mental illness, substance use, and co-occurring disorders. This role involves delivering effective case management services using a strengths-based, client-centered approach to formerly homeless adults diagnosed with severe and persistent mental illness, while also providing administrative support to the program director.

Responsibilities

Provide case management services to an assigned caseload of 20 clients, identifying treatment goals and assisting clients in developing and achieving individualized service plans.
Link clients to appropriate community resources and services, including medical, psychiatric, substance use treatment, housing, legal, and other social service programs.
Assist clients with applying for, obtaining, and maintaining eligible benefits and entitlements.
Assist clients in understanding and complying with building rules, policies, and procedures to support housing stability and maintain residency.
Maintain accurate, timely, and comprehensive case records documenting services provided, client progress, interventions, and outcomes.
Complete case notes, service plans, assessments, and other required documentation using the agency's electronic database.
Lead and coordinate meetings with clients, case management staff, and building management to address housing, service, and tenancy-related concerns.
Coordinate and track medical, psychiatric, and other healthcare appointments between clients and healthcare providers.
Accompany and escort clients to appointments, community activities, and outdoor events when necessary.
Provide culturally responsive crisis intervention, advocacy, supportive counseling, and service coordination to clients.
Develop and maintain professional relationships with healthcare providers, community organizations, legal services, and other service providers.
Assist the Program Director with the orientation and training of newly hired social service staff.
Conduct monthly case record audits and provide feedback regarding documentation compliance and quality.
Participate in tenant intake and admission meetings and assist with the assessment and transition of new tenants into the program.
Attend external meetings and develop and maintain community linkages in the absence of the Program Director.
Serve as the senior staff member and provide operational support in the Program Director's absence.
Assist with the coordination of program activities, community referrals, and supportive services.
Provide guidance, consultation, and support to members of the case management team.
Participate in ongoing professional development and educational opportunities and share relevant educational resources with staff.
Develop and maintain ongoing referral relationships with partner organizations and providers.
Provide advocacy and support to clients and assist staff in addressing complex client needs and service barriers.
Participate as an active member of the Corner House team.
Attend staff meetings, case conferences, training programs, and individual and group supervision meetings.
Attend Incident Review Committee meetings in the absence of the Program Director.
Collaborate with staff to develop, maintain, and regularly update an active community resource directory.
Conduct apartment inspections in conjunction with building management and appropriate program staff.
Collaborate with building management and social service staff to address tenant concerns, apartment conditions, safety issues, and housing stability.
Perform other duties and responsibilities as assigned by the Program Director or designee.

Requirements

Bachelor’s Degree required in a related field.
3 years of experience in a Social Services setting (Housing preferred).
Experience working with individuals diagnosed with severe and persistent mental illness, substance abuse and/or co-occurring disorder.
3 years of Case Management experience with some supervisory experience.

Skills

Excellent organizational, interpersonal, oral, and written communication skills.
Ability to work independently while functioning effectively as part of a multidisciplinary team.
Ability to prioritize completing responsibilities, meet deadlines, and maintain accurate documentation.
Strong crisis intervention, advocacy, problem-solving, and conflict-resolution skills.
Knowledge of community-based healthcare, behavioral health, housing, and social service resources.
Ability to establish and maintain effective working relationships with clients, staff, providers, community partners, and building management.
Demonstrated ability to work respectfully and effectively with individuals from diverse cultural, socioeconomic, and personal backgrounds.
Spanish fluency is a plus.
Proficiency in Microsoft Outlook and Microsoft Excel.
Experience with electronic case management documentation systems.
Proficiency in or ability to learn agency databases systems, including AWARDS and TMS.
Ability to maintain accurate electronic records and complete required documentation within established timelines.

Location

Corner House - New York, NY 10030

Work Type

Full-time
Onsite

Experience Level

Senior
3 years of experience in a Social Services setting
3 years of Case Management experience
Some supervisory experience

Education Level

Bachelor's Degree

Salary/Compensations

$55,000.00 - $60,000.00 Salary/year

Benefits

Medical/Dental/Vision
Life Insurance
Commuter benefits
Flexible Spending Accounts
403B Thrift Retirement Plan
15 Annual Sick Days
12 Agency Closures
20 Days or 4 weeks of Paid Time off
Additional 5 days of PTO after 5 years of employment

About the Company

Goddard Riverside’s Corner House provides affordable, permanent supportive housing for 34 previously homeless adults many of whom have mental illness, substance use, and other co-occurring disorders.
On-site services include case management, entitlement assistance, medical and psychiatric care, substance use counseling, group activities, recreation, and 24 hour/7 day per week front desk security.

Equal Opportunity

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.