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About the Role

The PCS Sales Engineering Network Specialist is responsible for requirements definition, implementation, verification, and post-delivery support for biological and physiological information network implementations within their assigned market. This role primarily involves server/client construction, software installation, verification, and setup; collaboration with hospital medical information departments, EMR vendors, and third-party network vendors; and providing technical support during sales negotiations. The specialist reports to the PCS Sales Engineering Department Leader.

Responsibilities

Provide pre-sales support by leveraging specialized skills to assist sales in achieving higher win rates, improved sales prices, and increased upsell opportunities.
Support sales efforts for proprietary products and network proposals.
Coordinate internal departments, including third-party vendors and network engineering teams, to align with proprietary product networks for each project.
Collaborate with internal segment teams and sales representatives on projects spanning multiple PCS segments to consolidate total PCS proposals.
Participate in job meetings and other internal coordination activities.
Strive for efficient sales by accurately understanding customer needs and requests and communicating them internally.
Provide product customer support, including follow-up on proprietary product applications.
Deliver customer support for installations, including requirements definition, implementation, and verification for proprietary network products and third-party biological information filing systems and physiological examination systems.
Perform server and client construction, software installation, verification, and setup during delivery.
Provide post-delivery customer support, including usage guidance and customization follow-up.
Support the customer call center by responding to customer inquiries remotely via phone.
Conduct product verification, including network testing with proprietary and third-party products, to identify improvements in functions, data flow, and workflows for market proposals.
Provide product feedback to the segment team to contribute to better product development.
Undertake mandatory internal training, including quality and EHS, to continuously update knowledge and perform duties with integrity.

Requirements

Prior experience in system requirements definition, construction, implementation (including installation such as racking), and operation, including network and server hardware, is preferred.
Experience in constructing and operating server environments, server virtualization (e.g., Hyper-V), and SQL Server is preferred.
High motivation and ability to collaborate effectively with internal and external stakeholders as a team player.
Strong communication skills and the agility to handle various customer interactions.
Willingness to learn about GE Healthcare products and business processes in addition to current experience and knowledge.
Ability to engage in open, mutual feedback with surrounding stakeholders and a proactive attitude towards improving existing operations.
Fluent Japanese language proficiency.
Willingness to improve English language skills is desired, though English proficiency is not required.

Skills

Network implementation
Server construction
Software installation
System requirements definition
Verification
Customer support
Technical support
Collaboration
Communication
Problem-solving
Microsoft Office
PC skills

Location

Japan

Work Type

Hybrid

Experience Level

Not specified

Education Level

Not specified

Benefits

Total rewards designed to unlock ambition
Flexibility
Salary and benefits expected from an organization with global strength and scale
Career opportunities
Culture that fosters care, collaboration, and support

About the Company

GE HealthCare is a leading global medical technology and digital solutions innovator.
Our purpose is to create a world where healthcare has no limits.
Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Equal Opportunity

GE HealthCare is an Equal Opportunity Employer where inclusion matters.
Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.