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About the Role
This role is key to shaping the product direction of the ClarusONE proprietary sourcing platform by commissioning and managing dedicated user research. It acts as the ‘voice of the user’, providing insights into user behaviours, pain points, and expectations to ensure development decisions are grounded in evidence.
Responsibilities
- Owns quantitative research programs to understand user needs, behaviors, and pain points using methods like interviews, surveys, and observations.
- Generates wireframes, user flows, and prototypes to translate research findings into intuitive digital experiences, ensuring adherence to usability principles and accessibility standards.
- Leads the design of user experiences in software that enable machine learning and AI-powered features.
- Owns the planning and execution of usability tests to evaluate design effectiveness and identify areas for improvement.
- Collaborates with product managers, software engineers, and UI designers to ensure user experience requirements are clearly defined, technically feasible, and accurately implemented.
- Owns the ongoing production of UX documentation, design specifications, journey maps, and research summaries.
- Communicates design rationale and advocates for user-centered practices to stakeholders.
Requirements
- Degree or equivalent and typically requires 7+ years of relevant experience.
Skills
- Proven experience conducting user research using interviews, surveys, observational studies, and usability evaluations.
- Strong ability to translate research insights into personas, journey maps, and actionable design recommendations.
- Hands-on experience creating wireframes, prototypes, and user flows using tools such as Figma.
- Solid understanding of UX design principles, usability heuristics, and accessibility standards.
- Demonstrated ability to run usability tests, analyze results, and iterate designs based on evidence.
- Experience collaborating with product managers, developers, and UI designers in agile or cross-functional teams.
- Strong communication skills for presenting research findings, design rationale, and recommendations to stakeholders.
- Ability to work with data analytics (e.g., heatmaps, behavioral analytics, conversion metrics) to support UX decisions.
- Familiarity with information architecture, content structure, and interaction patterns across digital platforms.
- Familiar with the implementation of AI and machine learning applications within a software platform, including relevant efficacy testing, oversight and governance requirements.
- Familiarity with Sketch, or Adobe XD.
- Problem-solving mindset with the ability to balance user needs, technical constraints, and business objectives.
Experience Level
- 7+ years of relevant experience
Education Level
- Degree or equivalent
About the Company
- The highly competitive US generic pharmaceutical sector continues to challenge every element of the supply chain.
- In this constantly changing environment, patients can be served through multiple channels in new & different ways, whilst those that dispense prescriptions, the wholesale distributors that supply them and manufacturers all have to react and respond to how the sector is evolving, which is also heavily influenced by payers, regulatory bodies and federal & state law.
- To succeed in this environment requires organizations to adapt and change and, at ClarusONE, we play a key role in working alongside multiple stakeholders to deliver the most efficient supply chain model whilst generating value for our Members, their customers and patients through innovative sourcing solutions.
Equal Opportunity
- McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
- McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
- McKesson job postings are posted on our career site: careers.mckesson.com.