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About the Role

The Program Administration Officer provides high-quality administrative and operational support to ensure the effective delivery of university programs. This role coordinates key academic administration processes, supports student-facing administrative activities, and helps maintain operational continuity while delivering a positive student experience.

Responsibilities

• Coordinate academic administration processes, including subject outlines, assessments, examinations, moderation activities, and results administration.
• Ensure compliance with University requirements, quality assurance frameworks, and academic policies while maintaining accurate records and documentation.
• Manage the setup, maintenance, and quality control of learning management system sites, ensuring content is current, accessible, and compliant.
• Support teaching delivery through timetable coordination, classroom and technology requirements, scheduling updates, and subject readiness activities.
• Provide administrative support across the student lifecycle, including enquiries, onboarding, progression activities, and stakeholder communications.
• Build effective relationships with academic, professional, and external stakeholders to support the successful delivery of programs and services.
• Maintain databases, records, reporting, and operational systems, while providing general administrative support to academic leadership and teaching staff.

Requirements

• Relevant tertiary qualification or equivalent administrative experience, ideally within an education or similarly complex environment.
• Demonstrated experience in academic or operational administration, with an understanding of compliance-driven processes.
• Strong organisational skills with the ability to manage competing priorities and meet strict deadlines.
• High level of attention to detail and accuracy in record keeping and documentation.
• Excellent written and verbal communication skills.
• Proven ability to work both independently and collaboratively within a team environment.
• Strong stakeholder engagement skills with the ability to build effective working relationships.
• Demonstrated ability to support high-volume, time-sensitive operations.
• High level of IT literacy, including Microsoft Office and administrative systems.
• Commitment to delivering high-quality, responsive service to students and staff.
• Experience working in the higher education sector or similar regulated environment.
• Knowledge of the ESOS Act (2000) and the National Code (2017).
• Experience supporting teaching delivery, assessments, or academic program coordination.
• Familiarity with Learning Management Systems (e.g. vUWS/Blackboard Ultra).
• Experience in process monitoring, reporting, or operational coordination.
• All applicants must have full working rights within Australia to be considered.
• Successful candidates depending on their role may be required to provide a Working with Children Check and undergo a Police Check.

Skills

• Academic administration
• Operational administration
• Compliance-driven processes
• Organisational skills
• Attention to detail
• Record keeping
• Documentation
• Written communication
• Verbal communication
• Independent work
• Collaborative work
• Stakeholder engagement
• High-volume operations support
• Time-sensitive operations support
• IT literacy
• Microsoft Office
• Administrative systems
• Service delivery
• Higher education sector experience
• ESOS Act (2000) knowledge
• National Code (2017) knowledge
• Teaching delivery support
• Assessment support
• Academic program coordination
• Learning Management Systems familiarity
• Process monitoring
• Reporting
• Operational coordination

Location

• Sydney City Campus

Work Type

• Full-time

Experience Level

• Entry-level
• Mid-level

Education Level

• Tertiary qualification

Benefits

• Careers across global operations
• Recognition and rewards
• Employee benefits
• Support for professional development
• Flexibility
• Access to LinkedIn Learning

About the Company

• For over 25 years, we've prepared students around the world to be study-ready, work-ready and world-ready.
• Pioneers in the university pathway sector with more than 30 trusted partnerships with ambitious, forward-thinking universities.
• Unparalleled global reach across 24 countries.
• Helps university partners achieve goals of stronger, more diverse student populations, improved academic outcomes, superior student experiences, enhanced global profile and sustainable revenue.
• Australasian university partners include Curtin University, Deakin University, Edith Cowan University, University of South Australia, University of Adelaide, La Trobe University, Western Sydney University, Griffith University, University of Canterbury and the University of Canberra.
• Navitas is where work has meaning. Our impact is far-reaching – we create lasting legacies for students and communities.

Equal Opportunity

• At Navitas we promote and embrace an inclusive and diverse workforce.
• We believe equality, flexibility, and diversity deliver a rich collaborative environment.
• We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.
• We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.