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About the Role

Greenbrook is aggressively scaling patients and clinics, and this role is central to making that growth predictable and actionable by building visibility and operating infrastructure. You will own the analytical foundation, operating cadence, cross-functional interface, and strategic analysis for the growth function, operating with high autonomy.

Responsibilities

• Own the growth model, including projected conversions, staffing ratios, panel maturity, and scenario planning for expansions.
• Develop the Growth budget by translating enterprise CAC targets into channel-specific budgets.
• Define KPIs, business logic, dashboards, and ensure data accuracy for the growth function.
• Manage and optimize the HubSpot instance, including workflow design, dashboards, and user management.
• Set the technology investment roadmap for the growth function, including AI enablement.
• Identify and execute process improvements to support the growth team's scale.
• Own the annual and quarterly OKR process for the Growth team end-to-end.
• Deliver timely and predictable reporting to the growth team and leadership.
• Manage growth team documentation and ensure the knowledge hub is up-to-date.
• Own the physician capacity framework and triggers in partnership with the Director of Growth and Operations leaders.
• Collaborate with the recruiting team and advocate for capacity expansion.
• Proactively identify, document, and manage cross-functional dependencies with the growth team.
• Own the analytical workstreams for strategic decisions, including payer transfer modeling, acquisition due diligence support, and channel CAC/ROI analysis.
• Provide proactive analyses to guide growth leadership decisions.

Requirements

• 8–12+ years of experience in Growth Operations, Strategy & Operations, or a similar function within a high-growth healthcare or multi-site services organization.
• Track record of independently owning complex, ambiguous workstreams end-to-end.
• Proven ability to influence executive-level decisions.
• Experience managing people or demonstrated readiness to build and lead a high-performing team.
• A mindset grounded in core values of Heart, Excellence, Accountability, Resilience, and Teamwork.

Skills

• Analytical thinking
• Building models
• Designing dashboards
• Interpreting complex data
• Translating insights into business decisions
• Driving complex projects
• Leading cross-functional initiatives
• Simplifying complexity
• AI-native tool implementation
• Clear communication
• Executive communication
• Proactive communication
• Bias for action
• Follow-through on commitments
• Closing loops

Location

• New York City (Hybrid)
• Remote (exceptional candidates)

Work Type

• Hybrid
• Remote

Experience Level

• 8-12+ years

Education Level

• Bachelor's degree required
• Advanced degree preferred

Salary/Compensations

• $160,000-$190,000 annually

Benefits

• Generous annual performance bonus
• Health, dental, and vision insurance
• Paid time off
• 401(k) with company match

About the Company

• Greenbrook Medical is building the new standard in primary care, delivering high-touch, relationship-based care through neighborhood clinics.
• The model prioritizes time with patients, strong care coordination, and a personalized approach to improve outcomes and lower total cost of care.
• The company takes full accountability for patient outcomes and overall cost of care.
• Greenbrook Medical has a patient Net Promoter Score of 91.
• Rooted in Tampa Bay and partnered with Tampa General Hospital, the company is entering an exciting phase of growth.
• The company is backed by strong unit economics, experienced operators, and a proven playbook.

Equal Opportunity

• Greenbrook Medical believes the only way we accomplish our mission is by building the best team in healthcare.
• We foster a culture of respect and belonging, ensuring our teammates feel cared for first and foremost.
• We extend equal employment opportunity to all applicants without regard to age, race, ethnicity, sex, religion, sexual orientation, gender identity, socioeconomic background, disability status, military affiliation, pregnancy or any other status protected under federal, state and local laws.
• We encourage all who share our mission to apply.
• Greenbrook Medical will provide reasonable accommodations during the recruitment process.
• Contact recruiting@greenbrookmedical.com for additional accommodations or assistance.