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About the Role
Our branded retail team is at the heart of our success, representing the welcoming spirit of our company. We are looking for outgoing and approachable individuals who understand how our products and services fit into everyday life and can show customers how technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers’ needs, every time. At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring this opportunity.
Responsibilities
- Support the Store Manager in managing day-to-day operations, coaching, and developing team members to positively impact growth and create best-in-class customer experiences.
- Enhance the retail experience by providing best-in-class service and value-added solutions through promoting Rogers & Fido brands, including Rogers Mastercard.
- Achieve sales goals within a dynamic and supportive team environment.
- Represent Rogers and Fido brands in-store and at local community events to support local small businesses.
Requirements
- Ability to build rapport and coach team members to create best-in-class customer experiences and meet business sales targets through clear and effective verbal communication.
- Strong commitment to delivering best-in-class customer experiences.
- Experience with retail operations, including scheduling, merchandising execution, inventory adherence to compliance standards, and adapting to dynamic environments.
- Management experience in the telecommunications industry is considered a strong asset.
- Ability to provide 40 hours availability weekly, including evenings, weekends, and statutory holidays, to meet customer demand and maintain strong performance results during peak times.
- Must clear a criminal/credit background check and ID verification.
- Previous employment verification may be required depending on the role.
Location
- 100 City Centre Dr, Unit # 1-731 (5387), Mississauga, ON
Work Type
- Full time
- Onsite
Experience Level
- Management experience in the telecommunications industry is considered a strong asset.
Salary/Compensations
- Competitive compensation plus lucrative management bonus program
Benefits
- Up to 50% employee discounts on Rogers and Fido services
- Comprehensive health benefits, parental leave top-up, mental health coverage, and EFAP
- Wealth programs: RRSP, TFSA, pension plans, and company-matched share purchase options
About the Company
- At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone.
- We believe that in-person connection strengthens our culture and drives industry-leading performance.
- At Rogers, we believe the key to a strong business is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.
- We embrace our diversity, celebrate our different perspectives, and work towards creating environments that empower our people to bring their whole selves to work.
- We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.
Equal Opportunity
- Inclusive culture with strong diversity and equity-focused employee resource group
- Everyone who applies for a job will be considered.
- We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.
- Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us!