Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Content Architect, Workflows leads the day-to-day reliability, standardization, and continuous improvement of content production workflows across CFA Institute’s Learning Experience team. The role operationalizes enterprise content transformation standards into daily production workflows across formats, including PDF, ePub, and LMS platforms such as Canvas, and serves as the primary owner for diagnosing and resolving complex issues that span Editorial, Quality Review, Production, and Content Technology (TAIS).

Responsibilities

Operationalize content transformation standards across production workflows.
Own day-to-day workflow health, reliability, and performance.
Lead resolution of complex, cross-team workflow issues.
Drive upstream workflow improvements across Editorial and Quality Review.
Lead and develop a high-performing team, providing coaching, setting priorities, and ensuring consistent application of standards and escalation practices.
Ensure consistent application of standards, accessibility, and quality practices.
Partner with Systems and Technology teams to support workflow execution.

Requirements

Bachelor’s degree or an equivalent combination of education and experience, typically including several years in content production, publishing operations, or business/systems analysis, with some experience supervising or mentoring others.
Demonstrates strong workflow and process management skills, including monitoring health metrics, diagnosing failure patterns, and driving continuous improvement.
Builds relationships, establishes trust, and communicates effectively across Editorial, Production, Quality Review, and Technology teams.
Applies strong analytical and problem-solving skills to diagnose complex, cross-format workflow issues, identify root causes, and drive durable, standards-aligned resolutions.
Proficient with content transformation and publishing production tooling (for example, RSuite or comparable XML-based publishing systems, XSLT, XQuery, Schematron).
Self‑directed with strong initiative, able to work independently, and consistently demonstrates a strong work ethic.
Exercises good judgment and business acumen, escalating only the highest-complexity, highest-consequence issues to senior architecture leadership.
Experience designing, documenting, and operationalizing content transformation or production workflows across multiple formats (for example, PDF, ePub, and LMS platforms such as Canvas).
Demonstrated experience coaching and developing people managers or senior specialists, including setting priorities, providing feedback, and reinforcing performance and escalation standards.
Strong working knowledge of structured content and XML-based publishing pipelines sufficient to partner effectively with Systems Architecture and Technology (TAIS) counterparts on cross-system issues.

Skills

Content transformation
Publishing production tooling
RSuite
XML-based publishing systems
XSLT
XQuery
Schematron
Structured content
Workflow management
Process management
Analytical skills
Problem-solving skills
Communication skills
Relationship building
Coaching
Mentoring

Experience Level

Several years in content production, publishing operations, or business/systems analysis
Some experience supervising or mentoring others

Education Level

Bachelor’s degree or an equivalent combination of education and experience

Benefits

Health coverage
Generous time off
Competitive retirement plans
Flexible work options
Wellbeing and development programs

About the Company

CFA Institute is the global leader in investment excellence and ethics.
With nearly 200,000 charterholders across 160 markets, we promote professional growth, uphold ethical standards, and help advance better financial markets.
Join a global organization committed to putting investors first.

Equal Opportunity

We are an Equal Opportunity Employer.
CFA Institute prohibits both discrimination and harassment with regard to all identifying characteristics: any individual employee, group of employees, or prospective employee on the basis of race, color, national origin, citizenship or immigration status, religion, creed or belief, age, marital or partnership status, marital or family status, care giver status, pregnancy and maternity, sexual and other reproductive health decisions, physical abilities/qualities, disability, sexual orientation, gender, gender identity or expression, predisposing genetic characteristic, military or veteran status, status as a victim or witness of domestic violence or sex offense or stalking, unemployment status, infectious disease carrier status, migrant worker status, educational background, socio-economic status, geographic location and culture or any other basis protected by applicable law.
This policy impacts all aspects of employment, including but not limited to, recruitment, hiring, compensation, training, development, promotion, demotion, layoff, recall, furlough, transfer, leave of absence, and dismissal.
This is a global policy that applies to all CFA Institute employees, regardless of location.
If, due to a disability or current medical condition, you need an accommodation or assistance to complete a job application, you can request one at any stage of the recruitment process.
Please send an email to TAHelpdesk@cfainstitute.org noting the accommodations or assistance you are requesting.
Please do not include any medical or health information in this email.
We will review your request and contact you to discuss the possible options and arrangements.
We will try our best to provide you with an accommodation or assistance that meets your needs and respects your preferences.