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About the Role

The Reserve Bank of Australia (RBA) is seeking an experienced and people-focused Team Leader, Desktop Services to lead a high-performing team responsible for delivering outstanding workplace technology services across the Bank. This role is key to ensuring desktop and workplace technology services meet evolving business needs and offers an opportunity to join an organisation where technology is critical to supporting business outcomes.

Responsibilities

Leading and developing a team of desktop services professionals.
Building strong relationships with stakeholders across all areas and levels of the Bank.
Acting as the primary point of engagement for workplace technology and end-user computing services.
Partnering with business and technology teams to identify opportunities for service improvement and innovation.
Managing service delivery, incidents, problems, and change activities while maintaining high levels of customer satisfaction.
Influencing and driving outcomes across technical and non-technical teams in a complex enterprise environment.
Supporting the ongoing evolution of workplace technology services to meet current and future business needs.

Requirements

Experienced people leader who combines strong technical knowledge with excellent stakeholder management and communication skills.
Ability to engage with senior executives, technical specialists, and end users.
Proven ability to build credibility, influence decisions, and achieve outcomes through collaboration.
Passionate about delivering exceptional customer experiences.
Understanding of the importance of balancing operational excellence with the needs of the business.

Skills

Desktop Services
Workplace Technology
End-user computing
Stakeholder management
Communication
Leadership
Collaboration
Service delivery
Incident management
Problem management
Change management
Innovation

Location

Hybrid

Work Type

Permanent
Hybrid

Experience Level

Experienced

Benefits

Development and career opportunities
Collaborative environment
Support for growth
Wellbeing support
Flexibility

About the Company

The Reserve Bank of Australia (RBA) plays a critical role in Australia's financial and economic wellbeing.
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking.
We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.
Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go.

Equal Opportunity

The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives.
We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community.
We are committed to making the recruitment process fair and equitable for all our candidates.