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About the Role

The Front Office Medical Receptionist is a vital part of our clinical staff, focused on curing patients with allergy and sinus problems. This role delivers a memorable patient experience, ensuring comfort and satisfaction while performing tasks like completing allergy tests, administering injections, and entering patient information into the EMR.

Responsibilities

• Greeting, welcoming, and directing patients and visitors appropriately with a friendly demeanor.
• Reaching out to insurance providers to obtain CT authorizations.
• Collecting patient payments for outstanding balances and current appointments.
• Answering all incoming phone calls and providing accurate information & resources.
• Scheduling follow-up appointments through our scheduling software.
• Recording patient health information accurately into the EHR system.
• Being familiar with our Electronic Health Record (EHR) Practice Management Platform.
• Preparing and organizing patient paperwork for upcoming appointments.
• Scanning and attaching patient records or documents into their charts.
• Monitoring incoming pharmacy shipments to prepare for patient pick-up.
• Checking incoming mail and processes accordingly.
• Ensuring all of the end-of-day reports and logs are accurate and complete.
• Stocking the front desk, waiting room, and break room with the necessary supplies.
• Scheduling Drug Rep lunches if approved by the provider.
• Requesting Medical Records from outside providers.
• Assisting in coordinating allergen vial transfers.
• Cross-training in medical assistant responsibilities including allergy injections, taking patient vitals, and rooming patients.
• Review Medical Assistant testing boards to ensure allergen accuracy.

Requirements

• 6+ months of front desk receptionist experience (preferably in the Healthcare industry).
• Flexibility to travel within assigned region.
• Current CPR Certification.
• Basic knowledge of medical terminology.
• Exceptional customer service skills.
• Ability to effectively and clearly communicate with others.
• Ability to maintain effective working relationships with patients, medical staff, and the public.
• Ability to react calmly and effectively in difficult or emergent situations.
• Manual dexterity sufficient to operate a computer/keyboard at (50) wpm, calculator, telephone, copier and fax.
• Ability to operate a motor vehicle to travel between clinics.

Skills

• Customer service
• Medical terminology
• Communication
• Interpersonal skills
• Problem-solving
• Computer operation
• Keyboarding (50 wpm)
• Vehicle operation

Location

• Austin, TX

Work Type

• Permanent - Full Time

Experience Level

• 6+ months front desk receptionist experience

Education Level

• Medical Assistant Certificate
• Vocational nurse license or related experience

Benefits

• Medical, Dental and Vision Insurance
• Generous Paid Time Off and 10 Paid Holidays
• Free Allergy Testing and Discounted Treatments
• 401(k) + Generous Employer Match
• Gym Membership Discount

About the Company

• Instagram - https://www.instagram.com/aspireallergy/
• LinkedIn - https://www.linkedin.com/company/aspire-allergy/mycompany/
• TikTok – https://www.tiktok.com/@aspireallergy

Equal Opportunity

• Aspire Allergy & Sinus is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.