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About the Role

Fulcrum is seeking an experienced People Operations Generalist to own and scale day-to-day HR operations. This individual will thrive in a fast-paced startup environment and be comfortable balancing strategic HR initiatives with hands-on execution.

Responsibilities

• Manage the full employee lifecycle including onboarding, offboarding, promotions, transfers, and terminations.
• Own new hire onboarding, including I-9 verification, E-Verify, employment documentation, and orientation.
• Process and administer payroll through Gusto, including commissions, deductions, and final pay.
• Administer employee benefits, enrollments, qualifying life events, renewals, and vendor relationships.
• Support benefits planning, benchmarking, and annual renewal activities.
• Prepare and maintain offer letters, employment agreements, commission plans, confidentiality agreements, equity documentation, and other HR documents.
• Develop, implement, and maintain HR policies, handbooks, and people programs.
• Ensure compliance with federal, state, California, and San Francisco employment laws and ordinances.
• Administer leaves of absence including FMLA, CFRA, PDL, ADA accommodations, and related programs.
• Conduct employee relations investigations and recommend appropriate resolutions.
• Advise managers on performance management, corrective action, documentation, accommodations, and employee relations issues.
• Register and maintain payroll and unemployment accounts as the company expands into new states.
• Manage relationships with international Employer of Record (EOR) providers and support international onboarding and offboarding.
• Maintain HR systems, employee records, audits, and compliance reporting.
• Coordinate office administration tasks and event planning, including space management, vendor coordination, and team celebrations.
• Continuously improve HR processes and support a positive employee experience.

Requirements

• 5+ years of progressive People Operations or Human Resources experience.
• Experience supporting a startup or high-growth company with broad HR responsibilities.
• Hands-on experience with Gusto or a comparable HRIS/payroll platform.
• Strong knowledge of federal, California, and San Francisco employment laws.
• Experience administering multi-state payroll and benefits.
• Experience managing employee investigations and sensitive employee relations matters.
• Experience working with international EOR providers.
• Outstanding organizational, communication, and documentation skills.
• Ability to manage multiple priorities independently in a fast-paced environment.
• High level of professionalism, discretion, and sound judgment.
• Experience creating HR policies and scaling HR processes.
• Experience supporting compensation planning.
• PHR, SHRM-CP, or similar certification is a plus.

Skills

• Gusto or a comparable HRIS/payroll platform
• Federal employment laws
• California employment laws
• San Francisco employment laws
• Multi-state payroll administration
• Benefits administration
• Employee investigations
• Employee relations
• International EOR management
• Organizational skills
• Communication skills
• Documentation skills
• HR policy creation
• HR process scaling
• Compensation planning

Location

• San Francisco

Work Type

• In-person collaboration
• Startup environment

Experience Level

• 5+ years of progressive People Operations or Human Resources experience

Education Level

• PHR, SHRM-CP, or similar certification is a plus

Salary/Compensations

• Competitive salary + meaningful equity

Benefits

• Full health, dental & vision

About the Company

• The $1.5 trillion insurance industry is powered by brokers.
• Account managers are constantly pulled in multiple directions—keying information into systems, chasing documents, doing mundane work—rather than focusing on the client interactions that actually matter.
• Most brokerages either outsource this work or grind through it manually.
• We're building an AI platform to automate this insurance drudgery.
• Our platform already saves customers thousands of hours and millions of dollars every year.
• Our customers love the product— we have deep penetration within enterprise brokerages and genuinely enjoy making our customers' lives better.
• We just raised our Series A and are just getting started.
• Rocket-ship growth. We’ve achieved multiple seven figures in ARR in just over a year, serving large enterprise clients including 30% of the top 50 brokers in the country.
• Extreme ownership. You’ll work directly with enterprise users and ship end-to-end products that save them hours every week.
• Bleeding-edge problems, real impact. Tackle tough AI and product challenges whose wins show up immediately in customer workflows.
• In-person collaboration. Join a lean, staff-level team (ex-Affirm, Uber, DoorDash, McKinsey) working side-by-side in San Francisco; we believe the best ideas are fostered in an in-person environment.
• Top-of-market rewards. Competitive base salary plus meaningful founding-team equity.
• Builders at heart. You don't wait for a process to exist—you create it, refine it, and own it.
• Bias toward action. You have an internal sense of urgency. You'd much rather get something done today than tomorrow.
• Owners, not renters. You treat the company's money and decisions like your own. You hold yourself accountable to outcomes, not just outputs.
• Ambitious about the opportunity. You're excited about building the defining AI company in the insurance industry—and you understand that great finance is a competitive advantage.
• Regular team off-sites, dinners, and an office stocked for builders.