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About the Role

Ensures the seamless execution of touring merchandise operations across all live events, managing end-to-end logistics, inventory accuracy, and on-site staff coordination. This role acts as a key link between internal teams and external partners, driving operational efficiency and maintaining high service levels for an exceptional fan experience.

Responsibilities

• Assist with day-to-day touring merchandise operations, ensuring seamless execution across all shows, festivals, and live events.
• Coordinate end-to-end tour logistics, including advancing stock deliveries and collections with venues, promoters, and logistics partners.
• Advance shows with venues and concession partners, ensuring alignment on space, staffing, and operational requirements.
• Provide on-the-ground support at shows and events where required, including merchandise coordination and physical handling of stock.
• Help manage and reconcile touring inventory, maintaining accurate, real-time visibility across venues, on-road stock, and warehouse locations.
• Oversee tour stock flows, including allocations, replenishment, and returns, ensuring product availability throughout tour runs.
• Execute tour builds within POS and inventory systems (e.g. AtVenu, Square), ensuring accurate product setup, pricing, and reporting structures.
• Assist with reporting and settlements, including daily sales tracking, reconciliation, and coordination with finance and tour stakeholders.
• Work closely with internal teams (account management, production, finance, ecommerce, warehouse) to ensure aligned and efficient touring execution.
• Build and maintain positive relationships with external promoters and logistics partners to ensure priority handling of stock.
• Collaborate with the E-commerce team to manage the seamless transition of inventory between touring and online channels.
• Coordinate casual merchandise staff, including sourcing, onboarding, rostering, and on-site briefing where required.
• Act as a primary point of contact for venue merchandise managers to resolve real-time operational issues.
• Ensure all on-site merchandise activations comply with local health and safety regulations, including manual handling standards and venue-specific safety inductions.
• Liaise with Payroll / PX teams to ensure all casual staff payroll data are submitted accurately and on time.

Requirements

• 2–3 years experience in touring, live events, retail operations, or logistics.
• Music/merchandise experience highly regarded.
• Strong organizational and coordination skills, with ability to manage multiple tours, timelines, and stakeholders simultaneously.
• High attention to detail across inventory, reporting, and financial reconciliation.
• Confident communicator, able to liaise with venues, promoters, and internal teams.
• Proficient in Microsoft Excel and Office Suite (comfortable working with reports and operational data).
• Ability to work independently and take ownership in a fast-paced, high-pressure environment.
• Willingness to travel domestically and internationally as required.
• Flexible approach to working hours, including evenings and weekends during touring periods.
• Ability to safely perform the inherent physical requirements of the role, including the manual handling of merchandise stock and equipment in accordance with safe work practices.

Skills

• Touring
• Live events
• Retail operations
• Logistics
• Merchandise operations
• Inventory management
• POS systems
• AtVenu
• Square
• Microsoft Excel
• Microsoft Office Suite
• Reporting
• Financial reconciliation
• Stakeholder management
• Communication

Work Type

• Domestic travel
• International travel

Experience Level

• 2-3 years experience

Benefits

• Private health benefits
• Insurances
• Additional leave programs
• Novated car leasing options
• Industry discounts & perks

About the Company

• Sony Music is a global community with the opportunity to channel your passion every day.
• We invest in your professional growth and development enabling you to thrive in our vibrant community.
• We provide the space to accelerate progress, positively disrupt and create what happens next.
• We offer the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.

Equal Opportunity

• As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive.
• Sony Music is an equal opportunity employer and supports workforce diversity.
• We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent.
• We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.