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About the Role

This role will assist, manage, and develop key client accounts, delivering best-in-class account and partnership management. The position focuses on end-to-end merchandise initiatives, coordinating design, production, sales, and fulfillment across various channels. You will act as a key point of contact, manage timelines, and contribute to strategic and commercial initiatives, while also supporting business development.

Responsibilities

Own and manage key client accounts
Build strong relationships and deliver high-quality day-to-day service to artists and partners
Develop a clear understanding of each client’s goals, design aesthetic, and brand
Provide support across additional accounts where capacity is needed
Support commercial growth, forecasting and new partnership initiatives
Support revenue growth and new partnership opportunities
Identify account growth and upsell opportunities
Support forecasting, reporting, and budget tracking
Work closely with Sony Music and other labels to identify new partnership opportunities
Develop and execute account plans
Align with Ceremony of Roses and Sony Music marketing teams and internal stakeholders on delivery
Drive cross-functional product development
Work with design, production, touring, and D2C / eCommerce teams to develop commercially viable product ranges
Own timelines, delivery and internal coordination
Coordinate across design, production, operations, and logistics to deliver projects on time
Track key milestones across development, production, delivery, and fulfilment
Act as a key internal and external point of contact, ensuring alignment on timelines and priorities
Maintain clear, timely communication across all stakeholders
Support delivery of key sales moments and campaigns
Support delivery of online and in-person retail activations and campaigns
Assist on key launches, drops, and initiatives across assigned accounts
Improve processes and support global account coordination
Identify opportunities to improve workflows, reduce errors, and mitigate risks
Contribute to the COR international accounts team and support local and global client relationships

Requirements

Experience in music merchandise, eCommerce, account management, brand, or a related industry is essential
Commercially minded, with an interest in driving revenue and identifying new opportunities
Strong organisational skills, with the ability to manage multiple projects, clients, and deadlines
Clear and confident communicator, able to manage both internal and external stakeholders
Ability to build effective working relationships across cross-functional teams
Experience or exposure to apparel production and/or touring merchandise environments
Familiarity with D2C strategies and a working knowledge of Shopify
Comfortable working in fast-paced environments, managing expectations while maintaining attention to detail
Proficient in Microsoft Office, Outlook, Teams, OneDrive
Familiar with tools such as Creative Suite and Asana

Skills

Account Management
Partnership Management
Merchandise Initiatives
Design Coordination
Production Coordination
Sales Coordination
Fulfilment Coordination
Touring Merchandise
Retail Merchandise
D2C / eCommerce
Live Event Merchandise
Commercial Strategy
Business Development
Forecasting
Reporting
Budget Tracking
Relationship Building
Communication
Project Management
Timeline Management
Cross-functional Collaboration
Product Development
Operations
Logistics
Process Improvement
Microsoft Office Suite
Shopify

Location

Work Type

Full-time

Experience Level

Mid-level

Benefits

Private health benefits
Insurances
Additional leave programs
Novated car leasing options
Industry discounts & perks

About the Company

Sony Music is a global community with the opportunity to channel your passion every day.
We invest in professional growth and development, enabling you to thrive in our vibrant community.
We provide the space to accelerate progress, positively disrupt and create what happens next.
We offer the platform to champion positive change, with the opportunity to contribute to our social impact, diversity, equity and inclusion initiatives.

Equal Opportunity

As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive.
Sony Music is an equal opportunity employer and supports workforce diversity.
We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent.
We apply this policy without regard to any individual’s sex, race, religion, origin, age, sexual orientation, marital status, medical condition or disability.