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About the Role

This role is responsible for processing and re-assigning vehicle titles, ensuring accuracy, and resolving title issues. It involves direct customer interaction and requires proficiency in DMV processes and auction systems.

Responsibilities

• Process and re-assign titles for vehicles sold by auction.
• Examine vehicle titles for accuracy and conformity to specified requirements.
• Verify title acceptance in the state for which it is filed.
• Confirm accuracy and report any discrepancies.
• Resolve title issues through interactions with customers or accounts.
• Run 30-day outstanding title report for consignment vehicles sold without titles and contact sellers to obtain title.
• Perform other duties such as processing sale day transactions using the AS400 and provide customer service.
• Verify purchases in-lane using the DVR.
• Gain proficiency in DMV processes within 6 months of hire.
• Provide customer support via phone using a headset in a fast-paced environment.
• Ensure full counter coverage, greeting and assisting clients and guests.
• Access and/or add client information from Auction Access.
• Assist in sale day settlement balancing.
• Ensure front counter coverage.
• Visibly demonstrate commitment to client satisfaction modeling Cox culture behaviors.
• Perform other duties as assigned by Management.
• May be required to travel and/or work overtime as business needs dictate.

Requirements

• High School Diploma/GED.
• Generally, less than 2 years of experience.
• Two or more years of related experience required in the auction industry or at the DMV.
• Effective communication skills.
• Must possess good problem-solving and organizational skills.
• Must have strong organizational skills and be very detail-oriented.
• Ability to type and use 10-key proficiently required.
• Sitting and standing for extended periods of time.
• Extensive detail handwritten and computer work.
• Willingness to become a Notary is desired.
• Previous vehicle title experience and title handling.
• Ability to recognize title brands and other relevant notations related to titles.
• Bending and light lifting 10 lbs. or less required.
• Must currently be authorized to work in the United States for any employer without current or future sponsorship.
• No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Skills

• DMV processes
• AS400
• Customer service
• Auction Access
• Communication skills
• Problem-solving skills
• Organizational skills
• Detail-oriented
• Typing
• 10-key proficiency
• Vehicle title experience

Location

• Cox location

Work Type

• Onsite
• Full-time

Experience Level

• Less than 2 years of experience
• Two or more years of related experience

Education Level

• High School Diploma/GED

Salary/Compensations

• $18.22 - $27.36/hour
• Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits

• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

About the Company

• Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars.
• Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
• For more details on what benefits you may be offered, visit our benefits page.

Equal Opportunity

• Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
• Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
• EOE, including disability/vets