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About the Role

Side International Japan is seeking a Community Manager to act as a liaison between game publisher clients and players, monitoring online conversations, identifying trends, and managing content across digital platforms within the Southeast Asia market.

Responsibilities

• Monitor and manage online community platforms (Discord & Social Media).
• Foster community engagement by encouraging discussions, answering questions, and enforcing community guidelines.
• Publish product updates, event information, and company news.
• Manage content calendars and maintain consistent posting schedules.
• Gather, analyze, and summarize community feedback, escalating insights to internal teams and clients.
• Conduct research and provide recommendations to improve global community operations and engagement strategies.
• Plan and execute community engagement initiatives (AMAs, contests, giveaways, promotional campaigns).
• Maintain a consistent brand voice aligned with company values and client expectations.
• Follow crisis communication guidelines when addressing sensitive issues.
• Monitor user behavior and engagement metrics.
• Prepare and deliver periodic reports on community performance and user activity.

Requirements

• Native-level English proficiency.
• Proficiency in Traditional Chinese and/or Simplified Chinese is a plus.
• 6 to 12 months of experience in social media or community management.
• Experience with platforms such as Twitch, YouTube, Instagram, TikTok, Discord, and others.
• Experience engaging with gaming communities (professionally or as an active member).
• Excellent written and verbal communication skills.
• Strong analytical skills to interpret community trends and engagement metrics.
• Highly organized, detail-oriented, and capable of managing multiple priorities.
• Must currently reside in Japan and hold a valid work visa.

Skills

• Social media trends (Southeast Asia market)
• Digital community engagement
• Gaming industry understanding
• Discord management
• Social media platform management
• Content calendar management
• Community feedback analysis
• Community analytics
• Crisis communication

Location

• Japan

Work Type

• Contract Employee

Experience Level

• 6 to 12 months experience

Benefits

• Collaboration with people creating innovative interactive entertainment.
• Dynamic and entrepreneurial culture.
• Video games focused environment.
• Permanent employee promotion is available.
• 3-month trial period with no change in conditions.
• Up to 50,000-yen reimbursement or train pass.

About the Company

• Side International Japan is looking for a Community Manager passionate about digital communities and social media trends.