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About the Role

Five Keys is a nonprofit organization that operates an extensive network of programs across California, focusing on empowering individuals and families to overcome poverty and inequity through education, employment, recovery, family, and community. The Rehousing Acquisition Manager will lead a team in acquiring market-rate rental units for individuals transitioning from homelessness or at risk of becoming unhoused, developing strategic housing acquisition plans, and managing a portfolio of rental properties.

Responsibilities

Supervise Rehousing Coordinators, including providing training, support, and performance feedback.
Oversee and support staff in generating and utilizing leasing leads through various outreach methods.
Market program incentives to prospective landlords, property managers, and associations.
Build and maintain strong relationships with landlords, property managers, and other stakeholders.
Develop and implement housing acquisition strategies to meet program goals and objectives.
Oversee account management and offer continuous support to property providers, encouraging repeat business.
Collaborate with the Finance Department to ensure accurate and timely distribution of monthly rental subsidies.
Periodically audit property data in the internal database system for accuracy and updates.
Oversee and manage a portfolio of rental units, ensuring compliance with program requirements and landlord agreements.
Collect, analyze, and report on housing acquisition data to track progress and identify areas for improvement.
Design, implement, and produce reports and workflow systems to optimize acquisition strategies and program operations.
Effectively deliver presentations and communicate program information to internal teams and external stakeholders.
Identify and resolve issues related to housing acquisitions, working with landlords, case managers, and other stakeholders.
Perform other duties as assigned.

Requirements

Must wear provided PPE and adhere to all safety guidelines and requirements, when needed.
Submitting proof of clear TB results dated within 60 days prior to hire date is required.

Skills

Advanced proficiency in Zoom, Microsoft Office, Google Workspace, Excel, PowerPoint and databases.
Ability to maintain strict confidentiality and take all precautions when handling sensitive information.
Strong communication and interpersonal skills to engage a diverse group of people.
Excellent problem solving, organizing, and verbal and written communication skills.
Proficient in data analysis and report generation.
Ability to utilize critical thinking skills in decision-making situations.
Good organizational and record-keeping skills.
Good independent judgment.
High proficiency in knowledge of housing policies and procedures, including fair housing laws.
Ability to tactfully resolve/mediate issues between landlord and tenants.
Ability to be flexible when scheduling and prioritizing tasks.
Knowledge and understanding of fair housing laws.
Strong sales and negotiation skills are highly desirable.

Location

Folsom Salvation Army Building - San Francisco, CA 94107

Work Type

Full-Time

Experience Level

Three years of experience in housing acquisition, landlord relations, or related fields required.
Two to three years of experience working with supportive housing programs or similar housing initiatives.
Experience with local rental markets, city planning, public policy, and housing subsidy programs preferred.

Education Level

Bachelor's degree in a related field (e.g., social work, housing, business) or equivalent experience.

Salary/Compensations

$70,304.00 - $75,000.00 Salary/year

Benefits

Very low monthly costs for medical, dental, and vision insurance.
Generous time off.
Various pre-tax flexible spending accounts.
Retirement account 403(b) available.
Annual reimbursements up to $100 towards gym membership, smoking cessation, and weight loss programs.
Annual athletic event participation and annual massages reimbursed up to $50.
Company-paid benefits including free wellness-related apps.
Employee Assistance Program.
Comprehensive mental health care platform available to you and your dependents.

About the Company

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.
Five Keys is a nonprofit organization that operates an extensive network of programs across California.
With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity.
The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs.
At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources, including education, housing, employment, and the necessary tools to sustain their progress.
By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.
A well qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness.
A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.
At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis.
We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams.
We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach.
We choose to push past discomfort to have difficult conversations to impact the greater good.
This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.
At Five Keys, we understand that when our employees grow, the agency has a greater capacity to thrive and accomplish its mission.
It is for this reason that we remain committed to providing ongoing professional development opportunities for all of our employees.
These include but are not limited to: conferences, staff development training, and coaching plans that allow incumbents to grow into new positions within and across programs within the agency (i.e., programs, schools, housing).