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About the Role

This position is responsible for providing professional grooming services for dogs or cats using knowledge of grooming styles and techniques.

Responsibilities

• Deliver exceptional customer service
• Follow and demonstrate all Petsense by Tractor Supply Mission and Values
• Maintain regular and predictable attendance
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs
• Answer phone and schedule appointments
• Assist in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations
• Book appointments and greet pets as they come in
• Thoroughly complete 7-point checkin
• Report all accidents and injuries to the Store Manager immediately
• Follow bathing/grooming procedures as outlined
• Clean ears, clip nails and perform other needed services
• Adhere to customer instruction of clipping pattern desired
• Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears
• Comb and shape dogs’ coat
• Talk to live animal, or use other non-physical techniques to keep animal calm
• Complete and maintain customer and company forms
• Properly and completely fill out required grooming forms
• Adhere to all safety rules and procedures and follow all safety standards
• Know and watch for any of the Seven Critical Signs of Stress throughout the full appointment of the animal while in our care
• Sweep, vacuum, clean and sanitize cages, throughout bathing, grooming and check in areas and other cleaning as needed to maintain standards
• Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients
• Assist in store operations as needed

Requirements

• Minimum of 1-year experience grooming/styling pets
• Must be comfortable working with dogs and cats
• Must provide own tools (clippers, blades, shears) or be willing purchase required tools
• High school diploma or equivalent
• Successful completion of Paragon Level 1 & 2 training provided by Petsense
• Any suitable combination of education and experience will be considered
• Associates must be able to read, write and count accurately
• Ability to read, write, and count accurately
• Communicate effectively with customers
• Display compassion with animals and treat them accordingly
• Exhibit attention to detail
• Read, write, and count to accurately complete all documentation
• Lift and carry pets generally weighing 0-50 pounds
• Work varied hours, days, nights, and weekends as business needs dictate
• Stand and walk for long periods of time
• Safely work around pets and pets’ waste
• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds
• Ability to utilize grooming instruments including shears and dryers
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment
• Ability to read, write, and count accurately to complete all documentation
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers
• Ability to successfully complete all required training
• Lift and carry pets generally weighing up to 75 pounds, ability to lift and carry pets weighing over 100 pounds assisted
• Ability to push and pull merchandise up to 2,000 pounds with the assistance of proper material handling equipment (e.g. pallet jack, dolly or U-boat)
• Ability to walk, stand and maintain a stationary position while grooming animals for a full shift
• Ability to frequently move around the salon to groom and bath animals, clean, and maintain the salon for a full shift
• Ability to safely access all areas of the store including selling floor, stock area, register area and the full salon including bathing area
• Ability to occasionally lift or reach overhead
• Ability to stand, twist, bend, kneel, crouch, stoop and squat frequently to position oneself to groom and bath animals, clean shelves, stock merchandise and equipment as business needs dictate
• Ability to handle and be in contact with live animals
• Ability to successfully complete all training and certifications to care for live animals

Skills

• Grooming styles and techniques
• Operating grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products
• Customer service
• Communication
• Attention to detail
• Compassion with animals

Location

• Onsite

Work Type

• Full-time
• Part-time

Experience Level

• Minimum of 1-year experience

Education Level

• High school diploma or equivalent
• Paragon Level 1 & 2 training

Benefits

• Company-paid life and disability insurance
• Paid parental leave
• Tuition reimbursement
• Family planning resources such as adoption and surrogacy assistance

About the Company

• At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success.
• Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package.
• We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future.