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About the Role

The IT Systems and Infrastructure Specialist is the primary technical authority for REDION ANZ operations, ensuring secure, efficient, and resilient IT infrastructure. This role provides 3rd-level support, manages vendor risk, ensures compliance, and supports business continuity plans.

Responsibilities

• Report on IT and security to risk, compliance, senior management forums, the Redion Insurance Head of IT and Head of Technology.
• Continuously assess the organization’s IT posture to proactively recommend improvements, methods, and approaches.
• Maintain Jira Service Desk to ensure SLA are met.
• Design, implement, and maintain ICT controls aligned with the Group Information & Framework.
• Support alignment with APRA regulations, including CPS 230, CPS 232, and CPS 234.
• Support the business to conduct and record IT risk assessments.
• Support the business to manage Incidents management and the IT GRC board.
• Support internal, external, regulatory, and underwriter audits while conducting third-party IT risk assessments.
• Provide IT 3rd level support on all IT issues within the Australian Business Unit, acting as an escalation point until issues are resolved.
• Participate in a rotating on-call shift to provide 24/7 IT, desk-side, and general user support.
• Support the Head of Technology and Head of IT to manage incidents management, escalation points, and the readiness of business products.
• Manage identity and access controls, including SSO, MFA, and rigorous access recertification.
• Oversee endpoint security controls, including device enrolment and policy enforcement.
• Provide senior technical input across enterprise IT infrastructure and systems, acting as a key reference for security-aligned decisions.
• Contribute to the design, review, implementation, and secure operation of IT infrastructure, networks, and core systems.
• Assist and support the installation, monitoring, periodic maintenance, and configuration of switches, LAN, WAN, servers, data connectivity aspects (VPN / Internet), access control systems, and user PCs.
• Review IT system configurations and office setups to ensure alignment with security, resilience, and regulatory requirements.
• Support the security team with security controls across cloud platforms, including Microsoft Azure and associated identity services.
• Ensure robust IT controls are tightly integrated into system development and Business-as-Usual (BAU) IT processes.
• Own the IT Business Continuity Management function, maintaining foundations.
• Conduct IT Business Impact Assessments, support IT resilience, and execute disaster recovery planning.
• Liaise with vendors, IT service providers, and external suppliers to manage support contracts and secure quick issue resolutions.
• Conduct all roles in accordance with EA fraud and corruption, challenge policies (acting honestly and with integrity), reporting any suspected incidents immediately.
• Adhere strictly to all Company Policies and Procedures, including Health & Safety, Equal Opportunities, Data Protection, Code of Conduct, Security, IT, and Internal Control Financial Regulations.
• Undertake any other duty or responsibility reasonably allocated by your manager or the Company’s Senior Management Team.

Requirements

• Primary technical authority for REDION ANZ operations.
• Ensure secure, efficient, and resilient IT infrastructure.
• Provide immediate 3rd-level support.
• Manage vendor risk.
• Ensure compliance.
• Support strategic plans for business continuity.
• Act as an escalation point until issues are resolved.
• Participate in a rotating on-call shift.
• Provide senior technical input across enterprise IT infrastructure and systems.
• Act as a key reference for security-aligned decisions.
• Contribute to the design, review, implementation, and secure operation of IT infrastructure, networks, and core systems.
• Assist and support the installation, monitoring, periodic maintenance, and configuration of hardware and connectivity.
• Review IT system configurations and office setups.
• Support the security team with security controls across cloud platforms.
• Ensure robust IT controls are integrated into system development and BAU IT processes.
• Own the IT Business Continuity Management function.
• Conduct IT Business Impact Assessments.
• Support IT resilience and execute disaster recovery planning.
• Liaise with vendors, IT service providers, and external suppliers.
• Manage support contracts and secure quick issue resolutions.
• Act honestly and with integrity.
• Report any suspected incidents immediately.
• Adhere strictly to all Company Policies and Procedures.

Skills

• IT Systems
• Infrastructure Management
• Technical Authority
• IT Support (3rd Level)
• Vendor Risk Management
• Compliance
• Business Continuity Planning
• IT Governance
• IT Service Management (Jira Service Desk)
• ICT Controls
• APRA Regulations (CPS 230, CPS 232, CPS 234)
• Risk Assessment
• Incident Management
• GRC (Governance, Risk, and Compliance)
• Audit Support
• Supplier Risk Assessment
• On-call Support
• Identity and Access Management (SSO, MFA)
• Endpoint Security
• Enterprise IT Infrastructure
• Network Configuration
• Server Management
• Data Connectivity (VPN / Internet)
• Cloud Platform Security (Microsoft Azure)
• System Development Integration
• Business-as-Usual (BAU) IT Processes
• Business Continuity Management
• IT Resilience
• Disaster Recovery Planning
• Vendor Management
• Stakeholder Management
• Fraud and Corruption Policies
• Company Policies and Procedures

About the Company

• REDION ANZ operations.

Equal Opportunity

• Equal Opportunities