Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a leader in the Housekeeping Department, you will be responsible for assisting with managing the housekeeping and laundry facilities of the hotel in a safe and cost-effective manner to achieve maximum guest satisfaction and protect hotel assets. Embrace the Company Culture and Guiding Principles.

Responsibilities

• Cleans rooms a minimum of 3 days per week.
• Ensures guest satisfaction by supervising the daily cleaning of the hotel and grounds according to operational policies and standards.
• Schedules associates in accordance with forecasted occupancy and adjusts staffing as necessary for sudden changes in occupancy.
• Plans, assigns, and supervises the daily activities of the housekeeping and laundry staff.
• Assumes the role of a housekeeper, laundry person, or house person as needed.
• Conducts continual inspections to determine the hotel’s overall level of cleanliness and condition, performing follow-up.
• Schedules and supervises all rotational and special cleaning programs as needed.
• Ensures the team has the necessary tools and equipment to carry out the job.
• Works in conjunction with maintenance, including generating work orders and preventative maintenance.
• Manages lost and found.
• Coordinates room availability with front-of-house management.
• Maintains accurate and current records, logs, parts lists, manuals, and reference books.
• Monitors customer comment card responses, identifies problem areas, and formulates solutions.
• Maintains proper inventory levels, managing cost per room for supplies and labor, and performs a monthly inventory.

Requirements

• Keeps the immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate.
• Utilizes Management Company resources effectively by communicating on a regular basis.
• Requires strong attention to detail.
• Ability to communicate to guests and team members verbally or in written form.
• Ability to work and interact with associates on every level.
• Ability to direct and oversee multiple tasks simultaneously.
• Excellent communication, organizational, and customer service skills required.
• Projects a favorable image of the Hotel to the public at all times.
• Must have open availability to work weekends and holidays.
• Ability to bend, lift, kneel, and be in motion for the full day.
• Must be able to move continuously during work hours and able to lift and/or carry 50 pounds.

Skills

• Attention to detail
• Verbal communication
• Written communication
• Interpersonal skills
• Multitasking
• Organizational skills
• Customer service skills

Work Type

• Full-time

Benefits

• Competitive Pay
• Bonus Opportunities
• Training & Development
• Opportunity for Advancement
• Medical
• Dental
• Vision
• 401k with Match
• Paid Time Off
• Holiday Pay
• Free Parking
• Hotel Discounts

About the Company

• An organization driven by Guiding Principles: Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus.
• Provides guests with genuine hospitality and a commitment to service that exceeds expectations.
• Creates loyal relationships by delivering what was promised with a focus on accountability, attention to detail, integrity, and superior quality and service.