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About the Role

The Senior Business Analyst will shape and deliver innovative digital insurance solutions across B2B2C channels, translating business objectives into clear requirements, solution designs, and delivery outcomes. This role partners with stakeholders to optimize processes and design scalable, API-enabled solutions, providing leadership in discovery, analysis, solution design, and delivery.

Responsibilities

• Lead end-to-end business analysis activities for digital, operational, and strategic initiatives.
• Elicit, analyze, document, and validate business, functional, and non-functional requirements.
• Facilitate workshops and stakeholder engagements to define business needs and solutions.
• Translate business objectives into requirements, user stories, process maps, business rules, and solution specifications.
• Design and optimize business processes for customer experience, operational efficiency, and scalability.
• Develop current-state and future-state process models, service designs, and solution blueprints.
• Support the design and delivery of digital insurance products and capabilities across various channels.
• Contribute to the development of API-enabled and STP insurance solutions.
• Collaborate with Product Managers, Technology teams, and Delivery Leads to ensure intended business outcomes.
• Participate in roadmap planning, prioritization, and business case development.
• Ensure business requirements and solution designs align with enterprise architecture and operational objectives.
• Build strong relationships across business, technology, and operational teams.
• Act as a trusted advisor, providing analysis and recommendations to support decision-making.
• Manage stakeholder expectations, facilitate alignment, and navigate competing priorities.
• Identify and manage cross-functional dependencies, risks, and issues.
• Leverage customer insights, operational metrics, and performance data to identify improvement opportunities.
• Define and monitor KPIs and success measures.
• Support benefits realization and continuous improvement initiatives.
• Champion data-driven decision making and a customer-centric approach.
• Work within Agile delivery environments, supporting backlog refinement and sprint planning.
• Mentor and support junior Business Analysts.
• Contribute to the development of Business Analysis standards and practices.
• Promote collaboration and effective stakeholder engagement.
• Contribute to building a high-performing Business Analysis capability.

Requirements

• 7+ years' experience as a Business Analyst or Senior Business Analyst delivering complex business and technology initiatives.
• Proven experience delivering digital transformation, customer experience, or technology-enabled business change programs.
• Strong experience working across business and technology teams to define and implement solutions.
• Experience in Agile delivery environments, including writing user stories and acceptance criteria.
• Demonstrated expertise in business process modelling, requirements management, and solution design.
• Experience managing senior stakeholders across multiple business functions.
• Strong analytical, facilitation, and problem-solving skills.
• Curious, proactive, and driven to challenge the status quo and improve outcomes.
• Experience within insurance, travel insurance, financial services, or related regulated industries is highly desirable.
• Experience delivering API-enabled, integration-heavy, or straight-through-processing (STP) solutions is highly desirable.
• Experience working within B2B, B2C, or B2B2C digital ecosystems is highly desirable.
• Bachelor's degree in Business, Information Technology, Commerce, or related discipline is highly desirable.
• Formal Business Analysis certification (IIBA, CBAP, CCBA, or equivalent) is highly desirable.

Skills

• Business Analysis
• Solution Design
• Requirements Elicitation
• Requirements Documentation
• Requirements Validation
• Workshop Facilitation
• Stakeholder Engagement
• Process Modelling
• User Story Writing
• Acceptance Criteria
• Agile Delivery
• API-enabled Solutions
• STP Solutions
• Data Analysis
• Problem-Solving
• Analytical Skills
• Facilitation Skills

Experience Level

• Senior

Education Level

• Bachelor's degree in Business, Information Technology, Commerce or related discipline
• Formal Business Analysis certification (IIBA, CBAP, CCBA or equivalent)