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About the Role

Provide end-to-end stewardship of the travel insurance portfolio, ensuring strong underwriting performance, timely identification of risk and opportunity, and effective execution of portfolio actions. This role is accountable for portfolio profitability, margin outcomes, early warning indicators, insurer and partner performance management, and translating insights into pricing, underwriting, and product decisions.

Responsibilities

Lead the portfolio performance rhythm, including weekly monitoring, monthly deep dives, and quarterly reviews, maintaining loss ratio and contribution margin within target bands.
Design and operate an early warning indicator framework across frequency, severity, channel, geography, and product features.
Diagnose portfolio deterioration and performance shifts, with documented action plans and tracked outcomes.
Partner with Pricing and Actuarial teams to translate portfolio insights into pricing and underwriting actions.
Support GLM insights, testing priorities, and post-implementation reviews.
Align benefit design, product configuration, and distribution controls to underwriting intent, risk appetite, and TMDs.
Collaborate with Claims to identify drivers of frequency, severity, leakage, and recovery performance, agreeing targeted remediation actions.
Ensure portfolio actions remain aligned with PDS and TMD determinations, with clear rationale and documentation supporting regulatory expectations.
Monitor industry, regulatory, and legislative developments impacting underwriting and portfolio risk.
Prepare and present quarterly insurer performance packs, including portfolio outlook, remediation actions, and performance narratives.
Manage ongoing performance discussions with external underwriters and EA Group counterparts.
Deliver partner scorecards and plan on a page summary quarterly.
Foster strong working relationships with external distribution partners, underwriters, and internal stakeholders.
Lead regular performance reporting and insight discussions with partners to optimise product distribution and performance.
Contribute portfolio insight to new business tenders and partner opportunities.
Maintain portfolio playbooks covering levers, thresholds, decision rights, and escalation paths.
Track and report portfolio KPIs, risks, and actions through relevant forums and committees.
Identify opportunities to improve portfolio monitoring, reporting, and performance management processes.

Requirements

8+ years' experience in portfolio management, underwriting, or pricing within general or specialty insurance (travel insurance highly regarded).
Strong actuarial or analytical grounding with the ability to translate technical insights into commercial actions.
Proven experience working in multi-partner and insurer led environments.
Advanced Excel skills.
Strong data storytelling capability and confidence presenting to senior leadership, insurers, and partners.
Behaviours aligned to WeCare values, including accountability, collaboration, sound judgement, and clear communication.

Skills

SQL
Python
R

Experience Level

8+ years

Education Level

Tertiary qualification in Actuarial Science, Statistics, Finance, or related discipline
Part qualified or qualified actuary advantageous

Equal Opportunity

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