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About the Role

We are seeking a Product Specialist for a 6-month fixed-term contract to lead end-to-end product development and lifecycle management. This role involves PDS drafting, benefit and rule design, market analysis, and partner onboarding, collaborating with various departments to deliver customer-focused, compliant, and commercially effective products.

Responsibilities

• Draft, review, and maintain product documentation including PDSs, schedules, endorsements, FAQs, summaries, and training materials.
• Ensure artefacts are consistent with pricing intent, underwriting rules, and internal governance standards, managing version control and approvals.
• Translate portfolio, pricing, and claims insights into changes to benefits, eligibility, sub-limits, and exclusions.
• Balance customer outcomes, operational practicality, and commercial objectives when recommending design adjustments.
• Conduct regular market and competitor scans, maintaining position maps and recommendations.
• Feed evidence-based insights into the product roadmap and proposals for enhancements or simplification.
• Lead product impact assessments across Pricing, Claims, Operations, Technology, Distribution, Legal, and Compliance.
• Support UAT scope and test case design, coordinating business sign-off for intended functionality at go-live.
• Prepare partner-ready product packs for tenders, new launches, and enhancements.
• Support onboarding and change delivery for partners to agreed timelines and quality standards.
• Contribute to TMD inputs with the governance team.
• Ensure product changes align with DDO and internal control expectations, maintaining audit-ready traceability.
• Track product KPIs such as document accuracy, change cycle time, and partner feedback.
• Capture lessons learned after releases and incidents to update templates, checklists, and guidance.
• Collaborate closely with Pricing, Claims, Commercial, Operations, Technology, and Legal and Compliance.
• Communicate clearly, keeping stakeholders informed on scope, timelines, risks, and required decisions.

Requirements

• 5+ years of experience in general insurance (travel advantageous) in product development/management.
• Demonstrated capability in PDS drafting, product rule design, and benefit configuration with strong attention to detail.
• Proven stakeholder agility across Legal/Compliance, Pricing, Operations, Claims, Commercial, Partners, and Insurers.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.

Skills

• PDS drafting
• Product rule design
• Benefit configuration
• Stakeholder management
• Written communication
• Verbal communication
• Analytical skills
• Problem-solving skills

Location

• Australia

Work Type

• Fixed-term contract
• Full-time

Experience Level

• 5+ years

Education Level

• Degree in Business, Commerce, Law or a related discipline
• Product governance or regulatory training highly regarded

About the Company

• Redion is part of a global insurance and assistance provider with over 60 years of experience.
• Our mission is to make customers lives easier by providing relief during stressful situations and ensuring convenience and safety.
• We aim to be the most reliable care company in the world, building trust through our commitment to being there at all times.

Equal Opportunity

• https://www.redion.com/au/recruitment-privacy-collection-policy/