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About the Role

Serve as a senior client advisor for customer technology, digital experience, commerce, and marketing platform transformations. Partner with executives and business stakeholders to define technology strategies that support growth, customer engagement, and digital innovation. Advise clients on the selection, modernization, integration, and optimization of customer technology ecosystems. Shape and lead technology visioning, roadmap development, business cases, and transformation strategies. Provide strategic guidance across leading customer technology platforms including Commerce Platforms, Customer Data Platforms (CDPs), Digital Experience Platforms (DXPs), Marketing Automation, Personalization and Analytics solutions. Support business development activities including solutioning, proposal development, client presentations, and sales pursuits. Act as a trusted advisor throughout the client lifecycle, helping organizations navigate technology investments and transformation decisions. Collaborate with strategy, creative, data, product, engineering, and platform teams to deliver integrated customer experience solutions. Provide executive-level thought leadership on customer technology trends, platform capabilities, AI-enabled experiences, digital content ecosystems, and emerging technologies. Contribute architectural guidance and technology direction for complex transformation initiatives. Mentor and develop teams across customer technology disciplines while helping grow Accenture Song's technology advisory capability. Influence and enhance Accenture Song's offerings, methodologies, assets, market positioning, and industry thought leadership.

Responsibilities

Serve as a senior client advisor for customer technology, digital experience, commerce, and marketing platform transformations.
Partner with executives and business stakeholders to define technology strategies that support growth, customer engagement, and digital innovation.
Advise clients on the selection, modernization, integration, and optimization of customer technology ecosystems.
Shape and lead technology visioning, roadmap development, business cases, and transformation strategies.
Provide strategic guidance across leading customer technology platforms including Commerce Platforms, Customer Data Platforms (CDPs), Digital Experience Platforms (DXPs), Marketing Automation, Personalization and Analytics solutions.
Support business development activities including solutioning, proposal development, client presentations, and sales pursuits.
Act as a trusted advisor throughout the client lifecycle, helping organizations navigate technology investments and transformation decisions.
Collaborate with strategy, creative, data, product, engineering, and platform teams to deliver integrated customer experience solutions.
Provide executive-level thought leadership on customer technology trends, platform capabilities, AI-enabled experiences, digital content ecosystems, and emerging technologies.
Contribute architectural guidance and technology direction for complex transformation initiatives.
Mentor and develop teams across customer technology disciplines while helping grow Accenture Song's technology advisory capability.
Influence and enhance Accenture Song's offerings, methodologies, assets, market positioning, and industry thought leadership.

Requirements

10+ years of experience in customer technology, digital platforms, digital transformation, consulting, or technology strategy.
7+ years advising executive stakeholders on technology strategy, platform investments, and large-scale transformation initiatives.
Experience working across multiple customer technology domains including Marketing Technology, Commerce, Customer Data, Digital Experience, Content, and Analytics platforms.
Demonstrated experience with leading enterprise customer platforms such as Adobe, Salesforce, Shopify, Sitecore, SAP, Contentstack, Commercetools, Optimizely, and similar technologies.
Experience developing technology roadmaps, business cases, target-state architectures, and digital transformation strategies.
Strong executive communication, stakeholder management, and consulting skills.
English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language.
A University Degree is required for this position

Skills

Customer technology
Digital platforms
Experience transformation
Executive advisory skills
Broad platform expertise
Business acumen
Technology leadership
Marketing technology
Commerce platforms
Customer data platforms (CDPs)
Digital experience platforms (DXPs)
Emerging technologies
C-suite communication
Technology strategy
Complex sales pursuits
Architectural guidance
Transformation roadmaps
Adobe
Salesforce
Shopify
Sitecore
SAP
Contentstack
Commercetools
Optimizely
Technology roadmaps
Business cases
Target-state architectures
Digital transformation strategies
Executive communication
Stakeholder management
Consulting skills
Digital Experience Platforms (DXP)
Marketing Technology (MarTech)
Commerce Platforms
Customer Data Platforms (CDP)
Digital Content Platforms
Personalization and Experimentation
Analytics and Insights Platforms
AI-Powered Customer Engagement
Technology sales pursuits
Solution development
Enterprise architecture
Integration strategies
Customer technology ecosystems
Modern cloud architectures
Composable technology ecosystems
APIs
Integration patterns
Privacy
Security
Compliance
Data governance principles
Thought leadership
Innovation
Client impact
Global organizations
Senior executive influence
Strategic technology decisions

Location

British Columbia
Ontario
New Brunswick

Work Type

Full-time

Experience Level

10+ years of experience in customer technology, digital platforms, digital transformation, consulting, or technology strategy
7+ years advising executive stakeholders on technology strategy, platform investments, and large-scale transformation initiatives

Education Level

University Degree

Salary/Compensations

$131,700 to $278,100

Benefits

Information on benefits is here.

About the Company

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Opportunity

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.