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About the Role

As a Sales Lead, you'll play a key leadership role in creating exceptional customer experiences while supporting the daily operations of the store. You'll serve as the Leader on Duty when the Store Manager or Assistant Store Manager is unavailable, providing direction to the team, driving sales performance, and ensuring our stores consistently deliver the premium experience our collectors expect.

Responsibilities

• Lead by example to deliver an exceptional customer experience and inspire a customer-first culture.
• Serve as the Leader on Duty in the absence of the Store Manager or Assistant Store Manager, ensuring smooth daily operations.
• Coach, motivate, and support Sales Associates to achieve individual and store performance goals.
• Build meaningful relationships with customers by sharing the stories behind POP MART's artists, characters, Blind Boxes, MEGA Collections, and exclusive collaborations.
• Foster an energetic, inclusive, and engaging environment for customers and team members alike.
• Help achieve and exceed store sales goals and key performance indicators (KPIs), including sales, conversion, units per transaction (UPT), average transaction value (ATV), and customer engagement.
• Promote key product categories, limited-edition releases, and exclusive collections through knowledgeable product recommendations.
• Identify opportunities to improve store performance and communicate operational needs or business opportunities to store leadership.
• Execute opening and closing procedures while ensuring operational excellence and compliance with company policies.
• Maintain a clean, organized, safe, and visually compelling store environment.
• Accurately process customer transactions, returns, exchanges, and other POS activities.
• Support shipment processing, replenishment, stockroom organization, inventory accuracy, and cycle counts.
• Help protect company assets by following cash handling, safety, and loss prevention procedures.
• Execute POP MART visual merchandising standards, marketing directives, and promotional displays.
• Install new fixtures, marketing materials, decals, and planograms for product launches and seasonal campaigns.
• Refresh merchandising based on inventory levels, product sell-through, and business priorities.
• Support inventory audits, receiving, transfers, replenishment, and back-of-house organization.
• Partner with store leadership to maintain inventory accuracy and ensure merchandise is available for customers.
• Serve as a knowledgeable brand ambassador by staying current on POP MART products, artists, characters, and company initiatives.
• Support in-store events, collector experiences, pop-up activations, conventions, new store openings, and other brand initiatives.
• Support Robo Shop operations and partner with internal teams to ensure a seamless customer experience where applicable.
• Maintain flexibility to work evenings, weekends, holidays, and other peak business periods.

Requirements

• 1+ years of retail experience; previous leadership, keyholder, or supervisory experience preferred.
• Passion for delivering exceptional customer experiences and leading by example.
• Interest in designer toys, collectibles, art, anime, gaming, fashion, or pop culture is highly valued.
• Strong communication, coaching, and interpersonal skills.
• Ability to motivate others while fostering a collaborative, inclusive team environment.
• Strong organizational skills with excellent attention to detail.
• Comfortable making decisions and prioritizing tasks in a fast-paced retail environment.
• Demonstrated ability to interpret business metrics and use data to improve store performance.
• Ability to adapt quickly to changing priorities and business needs.
• Basic computer and point-of-sale (POS) proficiency.
• High School Diploma or equivalent required.
• Must be at least 18 years of age.
• Must be able to stand and walk for extended periods throughout scheduled shifts.
• Must be able to frequently bend, reach, stoop, kneel, and climb ladders or step stools to stock and retrieve merchandise.
• Must be able to regularly lift, carry, push, or move merchandise weighing up to 25 pounds.

Skills

• Leadership
• Customer Experience
• Sales Performance
• Operational Excellence
• Coaching
• Motivation
• Relationship Building
• Visual Merchandising
• Inventory Management
• POS Proficiency
• Communication
• Interpersonal Skills
• Organizational Skills
• Decision Making
• Data Interpretation
• Adaptability

Location

• Livermore, CA

Work Type

• Full-time

Experience Level

• 1+ years retail experience
• Previous leadership, keyholder, or supervisory experience preferred

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $17.90 per hour

Benefits

• 401k
• Health insurance
• PTO
• Paid sick leave
• Family leave
• On-the-job training
• Leadership development
• Stretch assignments

About the Company

• POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
• Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
• POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
• Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
• By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
• As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
• Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Equal Opportunity

• POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect.
• We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
• Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.
• Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.