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About the Role

As the leader of your store, you'll build a culture that reflects POP MART's creativity, energy, and commitment to outstanding service. You'll own business performance, talent development, visual presentation, inventory management, and daily operations while ensuring every customer enjoys a premium retail experience. You'll inspire your team to deliver exceptional results while bringing the excitement of POP MART's collectible characters, artists, and exclusive products to life.

Responsibilities

Recruit, hire, coach, develop, and retain a high-performing leadership team and store associates.
Foster a positive, inclusive, and customer-first culture that reflects POP MART's values and brand.
Conduct regular coaching, performance reviews, and development conversations to grow future leaders.
Create clear expectations, recognize achievements, and hold team members accountable for results.
Build succession plans and develop internal talent for future growth opportunities.
Own the overall financial performance of the store, including sales, payroll, expenses, profitability, and operational execution.
Drive key performance indicators (KPIs), including: Sales, Conversion, Units Per Transaction (UPT), Average Transaction Value (ATV), Payroll productivity, Inventory accuracy, Customer satisfaction.
Analyze business trends and develop action plans to achieve or exceed performance goals.
Lead execution of product launches, limited-edition releases, and promotional campaigns.
Champion an exceptional customer experience by creating an engaging, welcoming, and memorable shopping environment.
Ensure every team member delivers knowledgeable product recommendations and meaningful customer interactions.
Serve as a brand ambassador by promoting POP MART's artists, characters, collectibles, and unique retail experience.
Resolve customer concerns professionally while building long-term customer loyalty.
Maintain full ownership of daily store operations, ensuring excellence in execution across all functional areas.
Ensure compliance with company policies, operational procedures, safety standards, and loss prevention practices.
Oversee scheduling, payroll management, cash handling, inventory control, shipment processing, replenishment, and stockroom organization.
Maintain a clean, organized, and visually compelling store environment that reflects POP MART's premium brand standards.
Execute visual merchandising strategies, marketing campaigns, promotional displays, and seasonal floor sets.
Partner with cross-functional teams to implement new merchandising initiatives and store updates.
Ensure visual presentation consistently supports business objectives while delivering an engaging shopping experience.
Support in-store events, pop-up activations, conventions, new store openings, and community engagement initiatives.
Partner with Robo Shop teams and business partners to support operational excellence where applicable.
Represent POP MART within the local community while helping grow brand awareness and customer engagement.
Maintain flexibility to work evenings, weekends, holidays, and peak business periods.
Travel up to 10% as needed to support new store openings, business meetings, training, or company initiatives, including occasional collaboration with international teams outside of standard business hours.

Requirements

3+ years of retail management experience leading high-volume, customer-focused retail stores.
Proven success managing sales performance, operational execution, and team development.
Experience leading teams of 10 or more employees, including coaching and developing leaders.
Strong understanding of retail KPIs and the ability to use business metrics to drive performance.
Experience executing visual merchandising standards and marketing initiatives.
Excellent leadership, communication, and problem-solving skills.
Ability to thrive in a fast-paced, evolving retail environment.
Passion for delivering exceptional customer experiences.
Ability to regularly lift, carry, push, and move merchandise and supplies weighing up to 50 pounds.
Ability to stand and walk for extended periods throughout scheduled shifts.
Ability to frequently bend, kneel, stoop, reach, climb ladders or step stools, and perform overhead work.
Ability to perform repetitive tasks such as receiving shipments, stocking merchandise, building displays, and organizing inventory.
Ability to work in varying temperature conditions, including stockrooms and receiving areas.
Manual dexterity to safely operate standard stockroom equipment and tools.
Ability to multitask and respond effectively in a fast-paced retail environment.

Skills

Leadership
Talent Development
Sales Performance Management
Operational Execution
Team Development
Retail KPIs Analysis
Visual Merchandising
Marketing Initiatives Execution
Communication
Problem-Solving
Customer Experience Delivery
Brand Ambassadorship
Loss Prevention
Inventory Control
Cash Handling
Scheduling
Payroll Management
Merchandise Handling
Stockroom Organization
Visual Merchandising Strategy
Community Engagement
Cross-functional Collaboration

Location

Livermore, CA

Work Type

Full-time

Experience Level

3+ years of retail management experience

Education Level

Associate's or Bachelor's degree in Business, Retail Management, or a related field preferred.

Salary/Compensations

$75,000-$85,000

Benefits

401k
Health insurance
PTO
Paid sick leave
Family leave
On-the-job training
Leadership development
Stretch assignments

About the Company

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Equal Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect.
We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.