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About the Role
As a Senior Product Operations Manager at Harvey, you will be the connective tissue between Product, Engineering, and Go-to-Market teams, turning strategy into execution across the entire product lifecycle. You will build and scale operating systems to help product teams make better decisions, ship with confidence, and drive measurable impact for legal teams adopting AI. This role requires building from scratch, thriving in ambiguity, and creating structure.
Responsibilities
- Build and maintain Voice of Customer systems that synthesize feedback into actionable product signals.
- Establish rigorous mechanisms for measuring product success and user impact.
- Create high-leverage engagement points with customers and partners throughout the product lifecycle.
- Streamline key decision points across teams, reducing friction and improving prioritization quality.
- Own and improve core product development processes, tooling, and team rituals.
- Build reliable run-of-business systems that scale as Harvey grows.
- Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success.
- Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency.
- Design and run Early Access Programs and alpha testing programs.
- Own launch coordination end-to-end, ensuring timely rollouts with clear success metrics.
- Maintain cross-team roadmap visibility.
- Optimize operational workflows to ensure agility and scalability.
Requirements
- 5+ years in Product Operations, Product Management, or a closely related operational role at a high growth tech or SaaS company.
- Experience building processes and programs from scratch and scaling them thoughtfully.
- Experience working with AI-native products, ideally in a domain where model quality and output reliability are central to the user experience.
- Strong ability to translate complex qualitative and quantitative data into clear recommendations and roadmap inputs.
- Proven ability to drive alignment across Product, GTM, and Engineering without direct authority.
- Hands-on experience with launch coordination, EAPs, or customer feedback loops in a fast-moving product environment.
- Ability to act as a bridge builder, fluent in strategy, comfortable in the weeds, and skilled at creating clarity.
- Comfort working in ambiguous environments.
Skills
- Product Operations
- Product Management
- AI
- SaaS
- Voice of Customer Systems
- Product Analytics
- KPIs
- Roadmap Prioritization
- Launch Coordination
- Customer Feedback Loops
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- $155,400 - $233,200 USD
About the Company
- Harvey is transforming how legal and professional services operate by combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
- The company has strong product-market fit and world-class investor support, and is scaling fast.
- Harvey's team moves fast, takes ownership, and is deeply committed to the mission, operating with intensity, staying close to customers, and pushing for excellence.
- Harvey's values are Decisiveness, Simplicity, and Job's Not Finished.
Equal Opportunity
- Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai.