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About the Role

Product Specialist liaises with clients to support strategic pre- and post-sales conversations around our Custom Content product for customers in Asia-Pacific.

Responsibilities

• Provide end to end support for Getty Images’ Custom Content product, a professional crowd-sourced solution for creating exclusive content at scale.
• Support the discovery process and provide subject matter expertise to drive new business opportunities and our sales teams toward closing new Custom business.
• Support customers to get the most value out of the product, from onboarding and familiarizing them with the functionality of our proprietary platform, to managing conversations around creative briefs, as well as monitoring the timing of their contracts to ensure full utilization of the service, client satisfaction and positioning effectively for renewal.
• Collaborate closely with our Creative content and production teams on brief execution and logistics, working as a liaison between them and our clients.
• Using our various systems and processes, work with our enterprise sales teams, legal, and finance to seamlessly support delivery of the service.

Requirements

• Fluency in Japanese and English is a must (business proficiency level for both).
• Experience in account management or customer success roles, or as a SME (subject mater expert).
• Strong customer service and communication skills and the ability to build and maintain relationships – internally and externally.
• Top-notch organizational skills and ability to handle multiple short and long term tasks, managing projects and delivery expectations on tight deadlines.
• Proficient to advanced computer literacy (MS Office Tools and preferably Salesforce).

Skills

• Visual content
• Client relationship management
• Problem-solving
• MS Office Tools
• Salesforce

Work Type

• Fixed term

Benefits

• Employees can enroll in an employee stock purchase plan to purchase company stock at a 15% discount off the market price.

About the Company

• The Creative team provides customers with original, relevant, and contemporary visuals.
• Through an industry-unique combination of consumer research, proprietary data, and three decades of trend reporting experience, the team delivers actionable insights that guide customers to the visual content that connects with consumers.
• Closely collaborating with our contributor base of photographers, videographers, and illustrators around the world, the team develops market leading, authentic, and differentiated content.
• Getty Images Holdings, Inc is a publicly traded company and its common stock is listed on the New York Stock Exchange under the symbol “GETY”.
• Our goal is to be one of the best places to work globally.
• We are dedicated to providing our employees with the experiences and resources to do their best work.
• Our culture is built on leadership principles, which are the common values that guide how we work together.
• We raise the bar and bring solutions to the table as a team, practicing trust, transparency, and care.
• We actively reject biased behavior and embrace diverse opinions, perspectives, and experiences.
• We focus on our customers, deliver on our responsibilities, and achieve our corporate goals.
• We foster a collaborative and supportive environment that prioritizes working efficiently and making the most of our time, allowing all employees to achieve their work objectives and balance their lives with health and well-being.
• We value the importance of taking time away from work to rest and recharge by taking paid time off.
• The growth, development, belonging, and engagement of our employees are important.
• We offer a variety of learning experiences, including leadership development, diversity and inclusion training, mentorship programs, high potential programs, and professional development and skill-building.
• We prioritize keeping our employees connected in this hybrid world of work by hosting global employee events and events in each office, as well as encouraging participation in communities through our Employee Resource Groups.
• Learning about our business is paramount, and our open and transparent culture allows you to engage directly with subject matter experts from each department and members of our senior leadership team through open forums, all-hands meetings, and content spotlight hours.

Equal Opportunity

• Getty Images believes that diversity is essential to our success and is committed to creating an inclusive and mutually respectful environment that encourages diversity.
• We make hiring decisions based on merit, qualifications, performance, and business needs.
• Getty Images is an equal opportunity employer.
• All applicants who meet the qualifications will receive consideration for employment without regard to age, ancestry, color, history of having had a disability or disease, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law, regulation, or ordinance.