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About the Role

The Creative team provides customers with original, relevant, and contemporary visuals. Through an industry-unique combination of consumer research, proprietary data, and three decades of trend reporting experience, the team delivers actionable insights that guide customers to the visual content that connects with consumers. Closely collaborating with our contributor base of photographers, videographers, and illustrators around the world, the team develops market leading, authentic, and differentiated content.

Responsibilities

Provide end to end support for Getty Images’ Custom Content product.
Support the discovery process and provide subject matter expertise to drive new business opportunities and sales teams toward closing new Custom business.
Support customers to get the most value out of the product, from onboarding and familiarizing them with the functionality of our proprietary platform.
Manage conversations around creative briefs.
Monitor the timing of contracts to ensure full utilization of the service, client satisfaction and positioning effectively for renewal.
Collaborate closely with our Creative content and production teams on brief execution and logistics, working as a liaison between them and our clients.
Work with our enterprise sales teams, legal, and finance to seamlessly support delivery of the service using various systems and processes.

Requirements

Fluency in Japanese and English is a must (business proficiency level for both).
Experience in account management or customer success roles, or as a SME (subject mater expert).
Strong customer service and communication skills and the ability to build and maintain relationships – internally and externally.
Top-notch organizational skills and ability to handle multiple short and long term tasks, managing projects and delivery expectations on tight deadlines.
Proficient to advanced computer literacy (MS Office Tools and preferably Salesforce).

Skills

Visual content
Client relationship management
Problem-solving
Project management
Communication
Organization
Customer service
MS Office
Salesforce

Location

Asia-Pacific

Work Type

Fixed term

Experience Level

Account management
Customer success
Subject matter expert

Benefits

Company-paid holidays
Time away from work
Employee Stock Purchase Plan (15% discount to market)
Leadership development
Diversity and inclusion training
Mentoring programs
High potential program
Professional and skills development
Global morale events
Local gatherings
Employee Resource Groups

About the Company

Getty Images, iStock, and Unsplash offer a full range of content solutions to meet the needs of any customer, whatever their size, location, or budget.
Our visuals help any brand, business, or organization communicate more effectively with their target audience and urge them to action.
Our goal is to be one of the best places to work globally.
We are dedicated to providing experiences and resources that allow you to do your best work.
Foundational to our culture are our Leadership Principles, which are the shared values that guide how we come together to do our work.
We actively reject biased behavior and are inclusive of different voices, perspectives, and experiences.
We focus on our customers and deliver on our commitments and commercial goals.
We foster a collaborative and supportive environment that prioritizes delivering results efficiently and using time wisely, so that all employees can achieve balance between commitments to the company and health and well-being in our lives.
Getty Images Holdings, Inc. is a publicly traded company, and its common stock is listed on the New York Stock Exchange under the symbol "GETY".
Our employees’ growth, development, belonging, and engagement are important investments.
Learning about our business is paramount, and our open and transparent culture means you’ll have direct access to experts and senior leaders via open forums, all hands, and content hours.

Equal Opportunity

Getty Images believes that diversity is critical to our success in moving the world and is committed to creating an inclusive, mutually respectful environment that celebrates diversity.
We seek to hire based on merit, competence, performance, and business needs.
Getty Images is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.