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About the Role

The Business Analyst specializes in understanding the needs of business owners and operators, translating them into technical and analytical specifications. This position acts as an interface between business owners, operational leaders, technology, and financial departments, implementing and supporting Enterprise Applications and Analytics within core functional areas like resort systems (gaming and hospitality) and administrative systems (human resources and finance). The role involves analysis and presentation of information to various business units and requires proficiency in developing requirements documents, business knowledge, and strong communication skills. Responsibilities include QA and project management for application releases.

Responsibilities

Gather requirements using interviews, document analysis, critical path, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis
Acquire and index data, organize data, connect data, create digital dashboards, and provide effective analytics in real-time, with the ability for users to dive into historical data and future forecasts
Provide financial and productivity analytics and budgets, and create automated forecasts
Document all processes, procedures, agendas, and minutes for the Operations Development team
Evaluate information from multiple sources, decompose high-level information into details, and distinguish user requests from underlying needs
Proactively communicate and collaborate with the technical team and business owners to analyze information needs and functional requirements
Develop and document enterprise-wide requirements and translate them into technical specifications
Develop user documentation and conduct training as required
Successfully engage in multiple initiatives simultaneously
Drive and challenge business units on their assumptions for successful plan execution
Partake in small or complex applications rollout to single or multi-properties
Partake in the QA and release management of new and changed applications through thorough testing, debugging, and user acceptance before deployment
Develop documentation and critical paths for users to install, operate, and support
Provide end-user training
Provide post-implementation support and troubleshooting
Analyze problems and escalate issues in a timely manner for quick resolution
Be the liaison between business units, technology teams, and support teams
Works on multiple high-priority projects concurrently
Employs productivity aids in all aspects of assignments
Maintains and enhances technical skills through formal and on-the-job training
Responds to and assists with other problem tickets as required
Ability to travel for business when needed
Performs other duties as assigned

Requirements

Bachelors or Associate degree in Information Management, Computer Science, Mathematics, Statistics, or related fields preferred or equivalent experience
Casino gaming & hospitality background or experience preferred
5-8 years related experience as a business analyst or similar position
Expert in business intelligence performance management software, and data visualization tools, including but not limited to SQL, Tableau, Cognos, Microsoft SHRSS
Project Management/Coordination practices, techniques, and software expert
Highly personable and able to communicate clearly and build strong relationships across business groups and with IT personnel
Ability to translate business requirements to technical requirements to enable IT technical teams
Stakeholder management, including department leaders, vendors and consultants
Knowledge management
Strong technical background
Proficiency in MS Office Suite (Word, PowerPoint, Visio, Excel, Outlook)
Exceptional interpersonal and communication skills with the ability to deal with a diverse range of people, including upper corporate management
Self-sufficient, requiring limited supervision over job knowledge, expectations, and successful project completion

Skills

Business intelligence
Performance management software
Data visualization tools
SQL
Tableau
Cognos
Microsoft SHRSS
Project Management
Coordination practices
MS Office Suite (Word, PowerPoint, Visio, Excel, Outlook)
Interpersonal skills
Communication skills
Analytical skills
Technical skills

Work Type

Office setting
Operating areas

Experience Level

5-8 years related experience

Education Level

Bachelors or Associate degree in Information Management, Computer Science, Mathematics, Statistics, or related fields preferred or equivalent experience

Benefits

Comprehensive benefits package
Health and well-being support
Future planning support
Work-life balance support

About the Company

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.