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About the Role

Provides technical and organizational support for the Manager CRM, including building offers in player tracking systems, updating reports, preparing lists for direct mail programs, and performing ad-hoc analysis.

Responsibilities

• Setup Direct Marketing Offers in Casino Management System (CMP)
• Maintains and updates existing reports on a daily, weekly, or monthly basis.
• Investigates and solves data quality issues and trains users as needed.
• Manipulates and sorts player lists in preparations for direct mail vendors.
• Uploads customer (player) lists in CMP
• Prepares graphical interpretation of raw data.
• Prepares ad-hoc analysis upon request.
• Maintains professional relations with vendors, customers and harmonious relationships with co-workers.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Other duties as assigned

Requirements

• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must be able to and willing to work flexible hours to include evenings, weekends and holidays.
• Must be detail-oriented. Attention to detail is paramount to succeeding in this role.
• Must possess excellent time management skills.
• Must be a team player with strong communication (both written and oral) and interpersonal skills.
• Proven ability to work with mail merge and address cleansing products.
• Ability to function in non-standard situations where some judgment must be exercised.
• Ability to analyze raw data to find trends and anomalies.
• Must possess the ability to understand and interpret graphical representation of data

Skills

• Microsoft Office
• Excel
• SQL query
• mail merge
• address cleansing products

Education Level

• College degree preferred and/or combination of education and work experience.

Benefits

• Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
• Benefits may vary with employment status.

About the Company

• Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.