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About the Role

The Household Manager will oversee all operational, maintenance, and administrative functions across the Family's private properties and residences. This role serves as the primary on-site liaison for vendors and contractors, directs household staff, and manages daily operations with the highest standards of care, discretion, and professionalism.

Responsibilities

• Identify and troubleshoot maintenance issues.
• Source, coordinate, and schedule outsourced vendors for repairs and maintenance.
• Ensure routine preventive maintenance, repairs, and renovation projects are completed.
• Liaise with shared property maintenance staff and outside vendors.
• Support the Family with construction oversight, protocols, and punch lists.
• Work closely with vendors, designers, and general contractors on project progress.
• Refine documentation systems including building access, maintenance logs, warranties, inventories, and property operation manuals.
• Develop and maintain emergency preparedness procedures, supplies, and safety protocols.
• Transport principals and family as needed.
• Exercise family pets and transport them to groomer and veterinarian as directed.
• Coordinate vendors and service providers for AV/IT and utility systems.
• Troubleshoot and resolve connectivity issues.
• Coordinate administration, licensing, insurance, maintenance, inspections, detailing, and fueling for all vehicles.
• Represent the Family professionally with neighbors, city officials, and others.
• Escalate concerns as appropriate.
• Supervise local household and property maintenance activities.
• Facilitate efficiency, maximize performance, and ensure vendor consensus on deliverables and deadlines.
• Work collaboratively to support the Family's goals and expectations.
• Coordinate site access in accordance with established security protocols.

Requirements

• Minimum of 5 years of experience in hospitality, private service, or a related field, ideally within an ultra-high-net-worth or luxury environment.
• Up to 10% travel may be required with advance notice not always available.
• Must be able to legally work in the country without visa sponsorship.
• Must have a personal car available for possible use.

Skills

• Extensive experience providing white-glove, personalized service within an ultra-high-net-worth private household setting.
• Unwavering discretion and sound judgment when handling sensitive information.
• Exceptional professionalism, polish, and interpersonal skills.
• Proven reliability and a proactive, anticipatory approach.
• Strong vendor and staff management skills.
• Ability to direct household personnel and hold outside vendors accountable.
• Excellent organizational skills.
• Ability to manage multiple properties and priorities simultaneously.

Location

• San Francisco, California

Work Type

• Full-time
• Monday through Friday
• Evening and weekend work may be required

Experience Level

• Minimum of 5 years of experience

Salary/Compensations

• $160,000—$175,000 USD

Benefits

• 100% employer-paid premium on PPO medical plan for employee and dependent coverage
• Medical FSA
• Employer-paid life insurance
• Employer-paid short-term disability (STD)
• Employer-paid long-term disability (LTD)
• Employer-paid accidental death and dismemberment (AD&D) insurance
• 401k including employer match
• Immediate vesting for 401k
• Paid leave (vacation, sick)
• Employee Assistance Program

About the Company

• Concentric is a risk consultancy specializing in delivering strategic security and intelligence services.
• We provide holistic, intelligent security solutions for private clients and corporations globally.
• Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.
• Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world.
• Core values: Integrity, Collaboration, Relationships, Excellence, Creativity, Results.

Equal Opportunity

• Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort.
• Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community.
• We are creating a diverse environment and are proud to be an equal opportunity employer.
• All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.