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About the Role

The Golden State Warriors are seeking a Group Sales Assistant to deliver outstanding customer service throughout the season. This role involves assisting with Group Fan Experience Programs, staffing special events, and providing excellent service to fans, clients, and groups. Daily office hours may include drafting sales and marketing collateral, processing ticket orders, compiling event schedules, and servicing group ticket buyers. This position reports to the Manager, Group Sales and offers an opportunity to learn within a growing sports and entertainment organization.

Responsibilities

Assist with facilitating Fan Experience Programs (e.g., Primetime, Halftime, Fan Tunnel, Anthem Buddies, Courtside Shoot Around, etc.)
Support organization and arena staff, creating a fun environment
Assist Warriors Group Sales staff with special events nights including set up and breakdown of events, staffing giveaway tables, vendor load-in/out, etc.
Provide exceptional customer service in person and over the phone
Assist with creating shareable marketing collateral and other administrative needs
Sell group tickets through Archtics ticket platform to individual buyers and assist with service-related matters
Work in tandem with account executives to collect client performance information and details for game day execution
Other duties as assigned

Requirements

Minimum 1 year of face-to-face customer service experience
Proficiency in Microsoft Office Suite
Ability to build positive relationships with clients and peers at all levels within the organization
Ability to balance multiple projects at once in a fast-paced work environment
Must have reliable transportation to the arena
Ability to push/pull/carry up to 40 lbs.
Ability to sit/turn/ bend/ stand for long periods of time, including frequent stair climbing
Comfortable working in loud environments with large crowds
Committed to work majority of Warriors home games and select Chase Center events (including weeknights, weekends, and holidays)
Ability to work in office three (3) days per week if necessary

Skills

Working knowledge in creating marketing pieces and content
Experience in Photoshop
Excellent written and verbal communication
Customer service skills
Resolution skills

Location

San Francisco, CA

Work Type

Part-time
Onsite
Full-time

Experience Level

Minimum 1 year of customer service experience

Salary/Compensations

$19.61 per hour

About the Company

The Golden State Warriors is a growing sports and entertainment organization.
Visit www.warriors.com/employment to learn more about who we are and what we value.
Please refer to our California Privacy Notice for more information about how we process your personal information, and your data protection rights.

Equal Opportunity

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Golden State Warriors is an equal opportunity employer.
We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.